Order processing · Production

Snack food giant saves millions and automates order management with OpenText Trading Grid

The problem

Mondelēz Brazil's third-party B2B integration provider made limited use of EDI, leaving sales professionals to manually type orders for hours, which caused costly entry errors and returns worth millions of dollars, while poor provider support left the team stuck in global ticketing queues.

First attempt

A third-party B2B integration provider took over SAP ERP connectivity but made limited use of EDI, forcing manual order entry. When problems occurred, support was unreachable and the team was stuck in global ticketing queues.

Workflow diagram · grounded in source

PDF order document received

trigger

“convert unstructured PDF order documents into structured EDI data”

OCR converts PDF to EDI

ai_action

“uses optical character recognition (OCR) technology to automatically convert unstructured PDF order documents into structured EDI data”

Automatic validation and flagging

validation

“applying business rules that automatically validate order data, flag discrepancies”

SKU-based order routing

routing

“split orders by SKU to ensure they are routed to the correct distribution center”

EDI transmitted to SAP ERP

integration

“This data is transmitted automatically to back-end applications, including SAP ERP”

Real-time transaction visibility

output

“provides real-time visibility into transaction quality, helping Mondelēz identify and resolve potential issues before they affect fulfillment”

Reported outcome

OpenText Trading Grid uses OCR to convert PDF orders into structured EDI data automatically transmitted to SAP ERP, with Trading Grid Intelligence validating, flagging discrepancies, and routing orders to the correct distribution center, saving millions and freeing sales teams from low-value data entry.

Reported metrics

Cost savings from error reductionsaves millions

Returns from order entry errorsmillions of dollars

Manual order entry timehours manually typing orders

Sales team time freed from data entryfree sales teams from low-value data entry

Reported stack

OpenText Trading GridOCRSAP ERP

Source

https://www.opentext.com/customers/mondelez-brazil-edi-order-automation

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

OpenText Trading Grid uses OCR to convert PDF orders into structured EDI data automatically transmitted to SAP ERP, with Trading Grid Intelligence validating, flagging discrepancies, and routing orders to the correct…

What tools did this team use?

OpenText Trading Grid, OCR, SAP ERP.

What results were reported?

Cost savings from error reduction: saves millions; Returns from order entry errors: millions of dollars; Manual order entry time: hours manually typing orders; Sales team time freed from data entry: free sales teams from low-value data entry (source-reported, not independently verified).

What failed first in this deployment?

A third-party B2B integration provider took over SAP ERP connectivity but made limited use of EDI, forcing manual order entry.

How is this order processing AI workflow structured?

PDF order document received → OCR converts PDF to EDI → Automatic validation and flagging → SKU-based order routing → EDI transmitted to SAP ERP → Real-time transaction visibility.