Recruiting · Production
MultiCare Health System increases event hires 25% with Olivia AI assistant
The problem
MultiCare's primary recruiting channel was in-person events, but the COVID-19 pandemic forced a shift to virtual hiring and the team struggled to recreate the in-person experience in a virtual setting.
Workflow diagram · grounded in source
1
COVID forces virtual shift
trigger
“COVID-19 pandemic forced them to rethink how they hired”
2
Olivia automates candidate workflow
ai_action
“AI assistant, Olivia, that automates candidate registrations, screening, and scheduling”
3
Team improves interview experience
human_review
“freeing up the MultiCare team to improve the virtual interview experience”
Reported outcome
With Olivia automating registrations, screening, and scheduling, MultiCare achieved a 25% increase in event hires and a 22% decrease in cost per hire, while freeing the team to focus on improving the virtual interview experience.
Reported metrics
Event hires25%
Cost per hire22%
Reported stack
Olivia
Frequently asked questions
What did this team achieve with this AI workflow?
With Olivia automating registrations, screening, and scheduling, MultiCare achieved a 25% increase in event hires and a 22% decrease in cost per hire, while freeing the team to focus on improving the virtual interview…
What tools did this team use?
Olivia.
What results were reported?
Event hires: 25%; Cost per hire: 22% (source-reported, not independently verified).
How is this recruiting AI workflow structured?
COVID forces virtual shift → Olivia automates candidate workflow → Team improves interview experience.