Recruiting · Production

How Nestlé eliminated phone screens and increased recruiting efficiency with automated video interviewing

The problem

Nestlé faced high application volumes and could not effectively review telephone interviews when hiring team members were in different locations or traveling; phone interviews also failed to accurately assess technical knowledge in candidates, resulting in a high probability of missing relevant profiles.

Workflow diagram · grounded in source

High application volume triggers need

trigger

“The organisation based the decision on the volume of applications and the difficulties in reviewing telephone interviews when members of the hiring team were in different locations or were traveling a lot with their work”

Automated video interview with technical questions

ai_action

“Including Technical Questions within the video interviews enabled Nestlé to screen qualified and like-minded individuals before progressing them to Face-to-Face (F2F) Interviews”

Asynchronous hiring team review

human_review

“The interviews can be reviewed by members of the hiring team who are not in the same location. That level of involvement isn't possible with phone interviews.”

Route candidates to face-to-face interviews

routing

“before progressing them to Face-to-Face (F2F) Interviews”

Talent pool creation for future roles

integration

“Nestlé has found Modern Hire (now part of HireVue) useful to create talent pools for the future, similar to holding an application on file. They can return to video interviews at a future date.”

Reported outcome

Automated video interviewing enabled asynchronous review by distributed hiring teams, supported early technical skills assessment, created talent pools for future roles, and achieved 92% candidate satisfaction from a survey of over 210 respondents.

Reported metrics

Candidate experience satisfaction92%

Found software easy to use98%

Would complete a video interview again93%

Completed interview at home91%

Show all 7 reported metrics

candidate experience satisfaction92%

found software easy to use98%

would complete a video interview again93%

completed interview at home91%

felt sufficiently informed before starting87%

felt multi-assessor review is fairer95%

HR team time reclaimed for core workgives them back to diaries to do their actual jobs

Reported stack

Modern HireHireVue

Source

https://www.hirevue.com/case-studies/nestle

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Automated video interviewing enabled asynchronous review by distributed hiring teams, supported early technical skills assessment, created talent pools for future roles, and achieved 92% candidate satisfaction from a…

What tools did this team use?

Modern Hire, HireVue.

What results were reported?

Candidate experience satisfaction: 92%; Found software easy to use: 98%; Would complete a video interview again: 93%; Completed interview at home: 91% (source-reported, not independently verified).

How is this recruiting AI workflow structured?

High application volume triggers need → Automated video interview with technical questions → Asynchronous hiring team review → Route candidates to face-to-face interviews → Talent pool creation for future roles.