Accounts payable · Production

NOS automates 120+ processes enterprise-wide with UiPath RPA, returning 75,000 hours annually

The problem

NOS needed to transform operations across all departments — call centers, finance, and field teams — where staff were occupied by manual, mundane tasks and slow processes such as a two-week discount card approval, with no scalable automation capability in place.

Workflow diagram · grounded in source
1
RPA roadmap prioritization
trigger
“The company developed its RPA roadmap prioritizing areas where the technology would have the most impact”
2
Internal developer training
integration
“recruiting and training RPA developers from within the organization and appointing program managers for each department”
3
CoE quality governance
validation
“The CoE is there to ensure the quality and consistency of automations happening in the other departments, to share best practices, and to keep evolving RPA skills within NOS”
4
Unattended finance automation
ai_action
“Within the finance department, unattended automations were created to automate areas such as invoice and purchase order (PO) processing”
5
Attended call center robot
ai_action
“Attended robots were deployed to support call center staff in areas such as checking customer data in different systems”
6
Automated discount card approval
output
“a robot performs most of the administrative tasks and customers receive their cards via the app within two days”
7
Post-automation feedback survey
feedback_loop
“We send out a satisfaction survey to every process owner after an automation has gone into production”
Reported outcome

NOS automated over 120 processes across dozens of departments, returning around 75,000 hours to the business annually, and reduced the discount card approval cycle from 2 weeks to 2 days.

Reported metrics
Hours returned to business annually75,000 hours
Discount card approval cycle time2 weeks reduced to 2 days
Total processes automatedover 120
Automations deployed in first wave40
Show all 6 reported metrics
hours returned to business annually75,000 hours
discount card approval cycle time2 weeks reduced to 2 days
total processes automatedover 120
automations deployed in first wave40
process owner satisfaction score (historical average)nine out of ten
process owner satisfaction score (recent month)9.2
Reported stack
UiPath
Source
https://www.uipath.com/resources/automation-case-studies/nos-telecom-entertainment-rpa
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

NOS automated over 120 processes across dozens of departments, returning around 75,000 hours to the business annually, and reduced the discount card approval cycle from 2 weeks to 2 days.

What tools did this team use?

UiPath.

What results were reported?

Hours returned to business annually: 75,000 hours; Discount card approval cycle time: 2 weeks reduced to 2 days; Total processes automated: over 120; Automations deployed in first wave: 40 (source-reported, not independently verified).

How is this accounts payable AI workflow structured?

RPA roadmap prioritization → Internal developer training → CoE quality governance → Unattended finance automation → Attended call center robot → Automated discount card approval → Post-automation feedback survey.

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