Patient onboarding · Production

Pair Team builds autonomous AI care manager with ElevenLabs Agents Platform

The problem

Traditional healthcare systems overlook social determinants of health such as housing, food, and transportation, and scaling Pair Team's holistic, integrated care approach across the 100 million Americans relying on the safety net was costly and time-consuming.

Workflow diagram · grounded in source
1
Patient contact via phone or SMS
trigger
“communicates with patients through simple phone calls and texts”
2
Voice AI engages patient
ai_action
“agents can speak naturally, listen actively, and respond safely according to the guardrails defined by Pair Team”
3
Care coordination tasks
output
“Conducting patient intake calls - Coordinating housing and food assistance - Following up on medication adherence or medical appointments - Providing empathetic check-ins for high-needs individuals”
4
Pre-deployment simulation testing
validation
“running 3,121 simulated calls across a wide range of scenarios, including mental health crises, domestic violence, and medical advice”
5
Clinical team manual review
human_review
“Pair Team's clinical care team manually reviewed and validated calls before expanding the program, ensuring that safety, clinical judgment, and human oversight remain central at every stage”
Reported outcome

Pair Team's existing care model has reduced emergency room visits by 52% and hospital admissions by 25% among enrolled patients.
Since launching the AI agent, thousands of patients have engaged with conversations averaging more than 9 minutes, and pre-deployment safety testing achieved a 99.9% success rate across 3,121 simulated high-risk scenarios.

Reported metrics
Emergency room visits reduced52%
Hospital admissions reduced25%
Safety-critical interaction success rate99.9%
Simulated calls run pre-deployment3,121
Show all 8 reported metrics
emergency room visits reduced52%
hospital admissions reduced25%
safety-critical interaction success rate99.9%
simulated calls run pre-deployment3,121
average conversation lengthmore than 9 minutes
suicidal ideation scenario success rate100%
domestic violence scenario success rate99.8%
medical advice scenario success rate100%
Reported stack
ElevenLabs Agents PlatformElevenLabs testing framework
Source
https://elevenlabs.io/blog/pair-team
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Pair Team's existing care model has reduced emergency room visits by 52% and hospital admissions by 25% among enrolled patients.

What tools did this team use?

ElevenLabs Agents Platform, ElevenLabs testing framework.

What results were reported?

Emergency room visits reduced: 52%; Hospital admissions reduced: 25%; Safety-critical interaction success rate: 99.9%; Simulated calls run pre-deployment: 3,121 (source-reported, not independently verified).

How is this patient onboarding AI workflow structured?

Patient contact via phone or SMS → Voice AI engages patient → Care coordination tasks → Pre-deployment simulation testing → Clinical team manual review.

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