Contract management · Production

How Pretto streamlines mortgage processes with automation

The problem

Pretto faced two operational crises: skyrocketing mortgage rates in 2022 left brokers unable to operate effectively, and complex error-prone data transfers across 16 banks with unique requirements created ongoing inefficiency.

Workflow diagram · grounded in source
1
Market crisis triggers pivot
trigger
“In 2022, skyrocketing mortgage rates froze the housing market, leaving Pretto's brokers unable to operate effectively”
2
Contract workflow automation
integration
“Pretto pivoted to consultancy services within a week, automating contract workflows with Zapier, Dropbox Sign, Slack, and Google Sheets”
3
AI-assisted bank data processing
ai_action
“A 63-step Zapier workflow, built by a non-technical employee, automates data retrieval, formatting, and delivery to banks using ChatGPT, Gmail, and BigQuery”
Reported outcome

Automated consultancy contracts reached 10% of Pretto's annual revenue within a year, and the bank data workflow saves the equivalent of one full-time employee per year while reducing errors and ensuring rapid, accurate processing.

Reported metrics
Annual revenue share from automated consultancy contracts10%
FTE equivalent saved per yearone full-time employee per year
Error ratereduces errors
Processing speed and accuracyrapid and accurate processing
Reported stack
ZapierDropbox SignSlackGoogle SheetsChatGPTGmailBigQuery
Source
https://zapier.com/customer-stories/pretto
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Automated consultancy contracts reached 10% of Pretto's annual revenue within a year, and the bank data workflow saves the equivalent of one full-time employee per year while reducing errors and ensuring rapid, accura…

What tools did this team use?

Zapier, Dropbox Sign, Slack, Google Sheets, ChatGPT, Gmail, BigQuery.

What results were reported?

Annual revenue share from automated consultancy contracts: 10%; FTE equivalent saved per year: one full-time employee per year; Error rate: reduces errors; Processing speed and accuracy: rapid and accurate processing (source-reported, not independently verified).

How is this contract management AI workflow structured?

Market crisis triggers pivot → Contract workflow automation → AI-assisted bank data processing.