Patient onboarding · Production

Reid Health reduces no-shows and saves 3,500+ front-desk hours with Notable intelligent automation

The problem

Reid Health faced persistent patient no-shows that adversely affected resource utilization, quality of care, and revenue, while staffing needs exceeded its ability to hire, creating administrative workflow burdens for both staff and patients.

Workflow diagram · grounded in source
1
Registration automation deployment
trigger
“Reid Health initially deployed Notable to enhance the registration process, with the goal of alleviating administrative workflow burdens for staff and patients alike”
2
Digital reminders and instructions
ai_action
“Reid Health is reducing no-shows and late cancellations by allowing patients to confirm appointments and receive pre-visit instructions and reminders digitally”
3
Registration experience fine-tuning
feedback_loop
“within the first week, reported a 38% digital completion among these patients. Two weeks later, after Notable fine-tuned the registration experience to meet the needs of this unique patient population, engagement rates reached 56%. This …”
4
Multi-clinic rollout
integration
“Reid Health has expanded its use of Notable to its 65 clinics across variety of patient cohorts, including geriatrics, pediatrics, family care and obstetrics/gynecology, and specialty clinics like radiology, cardiology, vascular surgery,…”
Reported outcome

Reid Health achieved a 96% patient satisfaction rating and saved 3,500+ front-desk hours, while reducing no-shows and late cancellations through digital patient engagement.

Reported metrics
Patient satisfaction rating96%
Front-desk hours saved3,500+ hours
Digital completion rate (geriatrics, week 1)38%
Engagement rate (geriatrics, week 2)56%
Show all 7 reported metrics
patient satisfaction rating96%
front-desk hours saved3,500+ hours
digital completion rate (geriatrics, week 1)38%
engagement rate (geriatrics, week 2)56%
no-show and late cancellation reductionreducing no-shows and late cancellations
additional visits created over 6 monthsadditional visits created over 6 months
projected annual cost savingsprojected annual cost savings
Reported stack
Notable
Source
https://www.notablehealth.com/customer-stories/reid-health-reports-8-decrease-in-no-shows-and-happier-more-engaged-patients
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Reid Health achieved a 96% patient satisfaction rating and saved 3,500+ front-desk hours, while reducing no-shows and late cancellations through digital patient engagement.

What tools did this team use?

Notable.

What results were reported?

Patient satisfaction rating: 96%; Front-desk hours saved: 3,500+ hours; Digital completion rate (geriatrics, week 1): 38%; Engagement rate (geriatrics, week 2): 56% (source-reported, not independently verified).

How is this patient onboarding AI workflow structured?

Registration automation deployment → Digital reminders and instructions → Registration experience fine-tuning → Multi-clinic rollout.

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