Clinical documentation · Production

Abridge reduces note-writing effort by 86% and after-hours documentation by 60% at Reid Health

The problem

Reid Health clinicians were burdened by repetitive administrative documentation tasks that distracted from patient care and degraded the patient experience.

Workflow diagram · grounded in source
1
Clinical documentation burden identified
Trigger
Repetitive administrative documentation tasks place a burden and distraction on clinicians.
▾ source quote
“reduce the burden and distraction of repetitive administrative tasks for clinicians”
2
Abridge generates clinical documentation
Ai action
Abridge handles clinical documentation during visits, shifting the clinician's focus from the computer back to the patient.
▾ source quote
“patients feel more focused attention during visits as Abridge shifts the focus from the computer back to them”
3
Improved clinical notes produced
Output
Clinical notes are produced with significant improvements in quality.
▾ source quote
“significant improvements in the quality of clinical notes”
4
Freed time boosts care team efficiency
Output
Freed-up time increases efficiency for the entire care team, reducing patient call response times to seconds.
▾ source quote
“The freed-up time has increased efficiency for the entire care team to where we've dropped responses to patient calls down to seconds”
Reported outcome

Reid Health achieved an 87% decrease in patient call turnaround time, a 60% decrease in after-hours documentation, and an 86% reduction in note-writing effort, with clinicians giving patients more focused attention during visits.

Reported metrics
Patient call turnaround time87%
After-hours documentation60%
Note-writing effort86%
Reported stack
Abridge
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Source
https://www.abridge.com/case-study/reid-health
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Frequently asked questions

What did this team achieve with this AI workflow?

Reid Health achieved an 87% decrease in patient call turnaround time, a 60% decrease in after-hours documentation, and an 86% reduction in note-writing effort, with clinicians giving patients more focused attention du…

What tools did this team use?

Abridge.

What results were reported?

Patient call turnaround time: 87%; After-hours documentation: 60%; Note-writing effort: 86% (source-reported, not independently verified).

How is this clinical documentation AI workflow structured?

Clinical documentation burden identified → Abridge generates clinical documentation → Improved clinical notes produced → Freed time boosts care team efficiency.

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