Santander Argentina processes COVID-19 emergency loans in two minutes with Blue Prism digital workers
The Argentinian government made emergency COVID-19 funding available for small businesses in 2020 with only 48 hours' notice to banks, forcing Santander to handle a surge from around 3,000 annual applications to 120,000 over three months without time to add enough human workers. A separate challenge also emerged when defaulting businesses triggered a time-consuming and highly detailed debt-transfer process that was virtually impossible to complete within the required timeframe.
Santander deployed a Blue Prism digital workforce solution in two days, processed loan applications in just two minutes each, and transferred up to 80% of bad debts — emerging as the only bank in Argentina able to respond on time and earning a strong reputation.
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Frequently asked questions
What did this team achieve with this AI workflow?
Santander deployed a Blue Prism digital workforce solution in two days, processed loan applications in just two minutes each, and transferred up to 80% of bad debts — emerging as the only bank in Argentina able to res…
What tools did this team use?
Blue Prism.
What results were reported?
Loan processing and funding time: two minutes; COVID-19 loan applications processed: 120,000; COVID-19 application intake period: three months; Normal annual loan application volume: 3,000 (source-reported, not independently verified).
How is this finance ops AI workflow structured?
Emergency applications flood bank → Digital workforce deployed in two days → Loan automated and funded in two minutes → Debt default triggers transfer workflow → Digital workers complete debt transfer paperwork.