Recruiting · Production

Singtel schedules interviews in 9 seconds with conversational AI

The problem

Singtel Group was bogged down by slow administrative hiring tasks like capturing candidates and scheduling interviews, holding back the organization from reaching their expansion goals.

Workflow diagram · grounded in source
1
High-volume hiring need triggers automation
trigger
“Hiring 4,000 employees every year and deploying service to 770 million customers, Singtel Group was bogged down by slow administrative hiring tasks like capturing candidates and scheduling interviews”
2
SIEA handles administrative hiring tasks
ai_action
“By implementing SIEA, their conversational AI assistant, Singtel has been able to repurpose a team previously focused only on interview scheduling to more high value talent acquisition tasks”
3
Conversational AI schedules interviews
ai_action
“9 s fastest time to schedule”
4
Team shifted to high-value work
output
“repurpose a team previously focused only on interview scheduling to more high value talent acquisition tasks — even creating a more premium candidate experience in the process”
Reported outcome

Since implementing SIEA, Singtel saved 5000 hours of administrative hiring tasks and achieved a fastest interview scheduling time of 9 seconds, while repurposing a team previously focused only on scheduling to more high-value talent acquisition tasks.

Reported metrics
Administrative hiring hours saved5000 hours
Fastest interview scheduling time9 s
Reported stack
SIEAConversational ApplyConversational SchedulingSAP
Source
https://www.paradox.ai/case-studies/singtel
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Since implementing SIEA, Singtel saved 5000 hours of administrative hiring tasks and achieved a fastest interview scheduling time of 9 seconds, while repurposing a team previously focused only on scheduling to more hi…

What tools did this team use?

SIEA, Conversational Apply, Conversational Scheduling, SAP.

What results were reported?

Administrative hiring hours saved: 5000 hours; Fastest interview scheduling time: 9 s (source-reported, not independently verified).

How is this recruiting AI workflow structured?

High-volume hiring need triggers automation → SIEA handles administrative hiring tasks → Conversational AI schedules interviews → Team shifted to high-value work.