Clinical documentation · Production

Symbria automates plan-of-care signature process with Laserfiche, saving rehab therapists 2–5 hours per week

The problem

Symbria's rehab program managers spent significant time manually obtaining physician signatures on plan-of-care documents — physically carrying or faxing forms, repeatedly chasing signatures, scanning and re-uploading signed paper documents, and hand-delivering copies to medical records departments — all time taken away from direct patient care.

Workflow diagram · grounded in source
1
Digital plan-of-care form generation
trigger
“the rehab program manager generates the plan of care digitally, uploading it to Symbria's corporate office using a Laserfiche Form”
2
Automatic data extraction from form
ai_action
“The electronic form is automatically read for the physician's registration number and other vital information, so the document can be identified and disseminated with minimal human intervention”
3
Barcode patient correlation
routing
“The plan of care form also includes a barcode, so once the physician signs it and sends it back digitally, Symbria can quickly correlate it to the appropriate patient”
4
Data entry staff signature verification
human_review
“A Symbria data entry staff member verifies the signature and date on the document”
5
Upload to therapy software and medical records
output
“then uploads the signed document to the therapy software—essentially removing the rehab program manager from the process. Simultaneously, the document is digitally sent to the medical records department”
Reported outcome

After deploying Laserfiche, individual rehab program managers save approximately two to five hours each week, the rehab program manager is essentially removed from the signing and routing process, and the organization expects high ROI and scalability as it continues to grow.

Reported metrics
Weekly time savings per rehab program managerapproximately two to five hours each week
Organization-wide efficiency gainsignificant for the entire organization
expected ROIexpected ROI is high
Reported stack
LaserficheLaserfiche Formtherapy software
Source
https://www.laserfiche.com/resources/customer-stories/symbria-process-automation-patient-care/
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

After deploying Laserfiche, individual rehab program managers save approximately two to five hours each week, the rehab program manager is essentially removed from the signing and routing process, and the organization…

What tools did this team use?

Laserfiche, Laserfiche Form, therapy software.

What results were reported?

Weekly time savings per rehab program manager: approximately two to five hours each week; Organization-wide efficiency gain: significant for the entire organization; expected ROI: expected ROI is high (source-reported, not independently verified).

How is this clinical documentation AI workflow structured?

Digital plan-of-care form generation → Automatic data extraction from form → Barcode patient correlation → Data entry staff signature verification → Upload to therapy software and medical records.

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