Accounts payable · Production

ABBYY FlexiCapture for Invoices automates utility invoice processing, cutting per-invoice time by 80%

The problem

Total Utility processed over 5,000 utility invoices per month entirely by hand, tying up three full-time employees in slow, error-prone data entry that also blocked the company from scaling without adding headcount.

Workflow diagram · grounded in source
1
Invoice scanned into FlexiCapture
trigger
“Invoices are scanned directly into FlexiCapture with no keying.”
2
Automated data capture
ai_action
“FlexiCapture has minimized manual data entry.”
3
PO number enrichment
integration
“They even coded us a script that automatically places PO numbers and related account information on invoices for our client – saving us even more time and manual input.”
4
Verification station audit
human_review
“Once loaded into the verification station we do a quick audit of each invoice to ensure the rates and charges are correct. Manual entry is now minimal — maybe changing a character here or there.”
5
Export to database and client portal
output
“An image of the invoice is stored and then uploaded into our website for access by clients. And the data is automatically exported to our database — with no Excel spreadsheet in between.”
Reported outcome

FlexiCapture cut per-invoice processing time by 80% and delivered a 90% gain in overall efficiency; manual entry is now minimal, and Total Utility no longer anticipates adding headcount to take on new clients.

Reported metrics
Per-invoice processing time reduction80%
Overall efficiency gain90%
Monthly invoices processedover 5,000
Staff required for manual invoice entrythree people
Show all 6 reported metrics
per-invoice processing time reduction80%
overall efficiency gain90%
monthly invoices processedover 5,000
staff required for manual invoice entrythree people
headcount required for growthno longer anticipates having to add headcount, even to take on new business
client bill delivery speedget bills to clients faster
Reported stack
ABBYY FlexiCapture for InvoicesFineReader
Source
https://www.abbyy.com/customer-stories/automated-invoice-processing-from-abbyy-fuels-higher-efficiency-for-utility-management-firm/
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

FlexiCapture cut per-invoice processing time by 80% and delivered a 90% gain in overall efficiency; manual entry is now minimal, and Total Utility no longer anticipates adding headcount to take on new clients.

What tools did this team use?

ABBYY FlexiCapture for Invoices, FineReader.

What results were reported?

Per-invoice processing time reduction: 80%; Overall efficiency gain: 90%; Monthly invoices processed: over 5,000; Staff required for manual invoice entry: three people (source-reported, not independently verified).

How is this accounts payable AI workflow structured?

Invoice scanned into FlexiCapture → Automated data capture → PO number enrichment → Verification station audit → Export to database and client portal.

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