Vehicle financing company reduces loan approval from days to two hours with OpenText Capture
The company handled a constant flow of documents via email, mail, and fax using manual, repetitive processes that were a significant source of friction on the customer journey and stretched loan approvals to a turnaround of days.
By automating document capture, classification, and metadata extraction with OpenText, the company reduced loan approval time from days to as little as two hours and eliminated repetitive manual document tasks across the business.
Frequently asked questions
What did this team achieve with this AI workflow?
By automating document capture, classification, and metadata extraction with OpenText, the company reduced loan approval time from days to as little as two hours and eliminated repetitive manual document tasks across…
What tools did this team use?
OpenText Capture, OpenText Fax2Mail, OpenText content management system.
What results were reported?
Loan approval time: within as little as two hours (source-reported, not independently verified).
How is this finance ops AI workflow structured?
Documents arrive via multiple channels → Fax converted to email via Fax2Mail → Capture classifies and extracts metadata → Data stored in content management system → Actionable data drives financing applications.