Recruiting · Production
Meritage deploys Paradox's Olivia AI assistant across 340 Wendy's franchise locations, achieving 91% chat application completion
The problem
Candidates were going through a long, complicated application process that dragged on, resulting in a poor experience and many candidates abandoning applications entirely to pursue other opportunities.
Workflow diagram · grounded in source
1
Mobile-first application entry
trigger
“made it mobile-first to meet talent where they are”
2
Olivia guides chat application
ai_action
“utilized a conversational AI assistant named Olivia across 340 Wendy's franchise locations”
3
Candidate completes application
output
“91% of candidates complete the chat application via Olivia”
Reported outcome
After deploying Olivia, a conversational AI assistant, across 340 Wendy's franchise locations with a mobile-first, essentials-only design, 91% of candidates now complete the chat application and the average time to interview is 2 days.
Reported metrics
Chat application completion rate91%
Average time to interview2 day
Reported stack
Olivia
Frequently asked questions
What did this team achieve with this AI workflow?
After deploying Olivia, a conversational AI assistant, across 340 Wendy's franchise locations with a mobile-first, essentials-only design, 91% of candidates now complete the chat application and the average time to in…
What tools did this team use?
Olivia.
What results were reported?
Chat application completion rate: 91%; Average time to interview: 2 day (source-reported, not independently verified).
How is this recruiting AI workflow structured?
Mobile-first application entry → Olivia guides chat application → Candidate completes application.