it_support · travel · workflow
Delivery Hero automates account recovery with n8n, cutting average lockout time from 35 to 20 minutes
Employees locked out of accounts had to contact IT for identity verification and access restoration in Okta and Google Workspace, averaging 35 minutes per request across around 800 requests per month, leaving staff unable to work while waiting.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Employee lockout request
An employee locked out of their account initiates the recovery process.
Tools used
n8nOkta · partnerJira · partnerGoogle Workspace · partner
Outcome
Average lockout time dropped from 35 to 20 minutes, saving 200 hours of total employee lockout time per month, and the success inspired Delivery Hero to identify and automate additional manual processes.
Results
Time saved35 to 20 mins
Volume200 hours per month less
Grounding & classification
Source type: vendor customer story
23 fields verified against source quotes.
form submissionhuman review describedmetric backednamed customerproduction runtime claimedtools describedworkflow describedlogisticscycle time reductionemployee productivitytime savedvendor customer storyhr opsit supportai draft human approvalautonomous resolution