it support
It support AI workflow patterns
Verified production AI workflows in it support — including named customers, verbatim metrics, and vendor case sources. The sub-patterns below open into the common implementation shape and first-deployment failures for each.
Across 79 documented it support cases
Recurring tools
slack 9aisera 7moveworks 7aisera assistant 6amazon bedrock 6jira 6langchain 6github 5glean 5openai 5claude code 4freshservice 4
What fails first / common problems
Traditional mass communication channels failed to ensure critical updates reached the right employees at the right time, and the email-first model could not scale as Verisk expanded globally.
— Verisk increases employee engagement across 34 countries with Moveworks AI AssistantExisting AI coding tools were limited to line-level code completion and could not work across the data boundaries Smartsheet's engineering team needed.
— Smartsheet deploys Claude across customer-facing AI, engineering, and company-wide surfaces in early 2026Both available automation paths — rules-based workflows and experimental AI — failed to solve the core problem of getting critical information to employees quickly.
— Moveworks agentic AI assistant gives social media company a ridiculously fast help deskBDO Canada's prior IT support solution delivered limited results — low deflection rates and minimal self-service capability.
— BDO Canada achieves 84% auto-resolution rate and $1.9M projected cost savings with Aisera AssistantBDO Canada's prior IT support solution delivered low deflection rates and limited self-service capabilities.
— BDO Canada achieves 84% auto-resolution and $1.9M projected savings with Aisera AI agentsRepresentative reported outcomes
35 to 20 mins · 200 hours per month less
Delivery Hero automates account recovery with n8n, cutting average lockout time from 35 to 20 minutes
2-3 hours a week · 95% · $20K
Movember saves tens of thousands with Box Shield and Box Sign, and reduces support load with Box AI Hubs
significantly reducing downtime · 60% · eliminating costly out-of-hours services
Moveworks AI Assistant drives 60% adoption as primary IT support channel at leading UK parcel delivery company
73% · approximately $1.5M
Databricks scales IT and HR support for 8,000+ employees with Moveworks Agentic AI, achieving 73% ticket deflection and $1.5M in cost avoidance
77% · 66%
Freshservice Freddy AI: autonomous IT service management with 66% ticket deflection and 77% faster average resolution
Reported by the source case, as published — not independently verified.
Featured workflows in this category
A curated selection — highest-trust cases with the richest evidence (first-deployment failures documented, metrics on record). The full it support corpus is reachable via search.
Smartsheet deploys Claude across customer-facing AI, engineering, and company-wide surfaces in early 2026
Claude → Claude Code → Claude Enterprise → Claude Sonnet
The Smartsheet MCP Connector reached 1,400+ organizations within 30 days of launch, with 48% of usage going beyond queries into….
BDO Canada achieves 84% auto-resolution rate and $1.9M projected cost savings with Aisera Assistant
Aisera Assistant → EVA → Aisera's comprehensive analytics suite
With Aisera Assistant (EVA), BDO Canada handled more than 3,200 IT requests with an 84% auto-resolution rate, achieved 72% impr….
Movember saves tens of thousands with Box Shield and Box Sign, and reduces support load with Box AI Hubs
Box AI → Box Hubs → Box Shield → Box Sign
Box Hubs and Box AI created self-service content portals that saved hours per week in support requests; Box Sign replaced a thi….
Moveworks AI Assistant drives 60% adoption as primary IT support channel at leading UK parcel delivery company
Moveworks
Since deploying Moveworks AI Assistant in May 2023, the company achieved a 60% adoption rate as the primary IT support channel,….
Aisera AI Service Desk achieves 75% auto-resolution rate at national healthcare provider
AiseraGPT
Through Aisera's Generative AI solution, the healthcare provider achieved 80% improved employee productivity, 90% improved mean….
Global Hi-Tech Company achieves 45% auto-resolution rate and $2M cost savings with Aisera AI Service Desk
Aisera
Aisera delivered a 45% auto-resolution rate, reduced support costs by $2M, improved agent productivity by 30%, and achieved an ….
Wealthsimple saves $1M+ annually with Glean enterprise search
Glean → Google Docs → Slack → GitHub
Glean delivered $1.
How Remote manages global operations with automation
Zapier → Slack
Automation closed 27.