it_support · public · workflow
City & County of Denver reduces costs and streamlines IT operations with Aisera's AI Agent Platform
The City & County of Denver relied on slow, manual IT processes that delayed employee support, diverted time from critical public services, and drove up costs without any automation or self-service options.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Employee submits IT request
Ask Dee delivers lightning-fast self-service for employee IT requests.
Tools used
AiseraAsk DeeAisera AI Agentsdomain-specific LLMs
Outcome
Ask Dee auto-resolved 81% of IT inquiries and reduced wait times dramatically, saving 79K user hours and increasing employee satisfaction by 85%, while freeing IT teams from repetitive requests.
Results
Time saved79K
Volume81%
Running since2023
Grounding & classification
Source type: vendor customer story
28 fields verified against source quotes.
agentic workflowai agentconversational aisupport agentsupport ticketmetric backednamed customerproduction runtime claimedtools describedworkflow describedgovernmentautomation ratecustomer satisfactionemployee productivitytime savedvendor customer storyit supportticket triageautonomous resolutionintake to triage