it_support · public · workflow
City & County of Denver reduces costs and streamlines IT operations with Aisera's AI Agent Platform
The City & County of Denver relied on slow, manual IT processes that delayed employee support, grew inefficiencies, strained IT teams, and drove up costs with no automation or self-service options available.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Employee initiates self-service
Ask Dee delivers lightning-fast self-service to employees with IT needs.
Tools used
AiseraAsk DeeLLMs
Outcome
Ask Dee auto-resolved 81% of IT inquiries, saved 79K user hours, and delivered an 85% increase in employee satisfaction while reducing wait times dramatically.
Results
Time saved79K
Volume81%
Running since2023
Grounding & classification
Source type: vendor customer story
25 fields verified against source quotes.
agentic workflowai agentsupport agentsupport ticketmetric backednamed customerproduction runtime claimedtools describedvendor confirmedworkflow describedgovernmentautomation ratecustomer satisfactiondeflection ratetime savedvendor customer storyit supportticket triageautonomous resolution