it_support · finance · workflow
DBS enables staff to focus on meaningful work through Glean AI integration
DBS needed an integrated AI solution to enhance internal search, break down information silos across all systems and applications, and apply LLM capabilities to enterprise knowledge.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Enterprise knowledge indexed
Glean indexes enterprise knowledge through hundreds of connectors.
Tools used
GleanGlean AgentsGlean Protect
Outcome
Glean deployed to over 40,000 DBS employees, reduced support ticket resolution times, improved HR policy documentation and query deflection, and freed up to 10% of employees' work hours for higher-value tasks.
Results
Time savedup to 10%
Volumeover 40,000
Grounding & classification
Source type: vendor customer story
25 fields verified against source quotes.
ai agententerprise searchknowledge searchragknowledge basepolicy documentsupport ticketmetric backednamed customerproduction runtime claimedtools describedworkflow describedbankingdeflection rateemployee productivityresolution time reductiontime savedvendor customer storyback office opshr opsit supportrag answering