it_support · saas · workflow
Moveworks AI Assistant cuts Jamf issue resolution from days to seconds
Jamf needed to supercharge employee support and reach its entire workforce through the tools they already use, with issue resolution previously taking days.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Employee requests support via Slack
Employees access the Moveworks AI Assistant through Slack to get support.
Tools used
Moveworks AI Assistant
Outcome
By deploying Moveworks AI Assistant in Slack, Jamf cut issue resolution times from days to seconds, and now more than 70% of employees rely on it for fast, frictionless support.
Results
Time savedcut from days to seconds
VolumeMore than 70%
Grounding & classification
Source type: vendor customer story
17 fields verified against source quotes.
conversational aisupport agentsupport ticketmetric backednamed customerproduction runtime claimedtools describedworkflow describedautomation rateemployee productivityresolution time reductionvendor customer storyit supportautonomous resolution