it_support · public · workflow
Moveworks Secure Agentic AI for Federal Government Agencies
Government agencies face heavy service desk workloads from routine IT and HR requests, barriers caused by legacy and siloed systems, and strict compliance and governance requirements that restrict available AI tools.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Employee requests help
Employees find what they need instantly and trigger end-to-end task automation in seconds across apps.
Tools used
MoveworksAI AssistantEnterprise SearchReasoning EngineAgent StudioAI Agent MarketplaceMoveworks GovCloud
Outcome
Leidos achieved a 180X drop in support resolution time, and MANTECH cut Tier 1 support workload by 50% with AI.
Results
Time saved180X
Volume50%
Grounding & classification
Source type: generic use case
30 fields verified against source quotes.
agentic workflowai agentconversational aienterprise searchknowledge basesupport ticketmetric backednamed customerproduction runtime claimedtools describedworkflow describedgovernmentautomation rateemployee productivitytime savedgeneric use casehr opsit supportticket triageautonomous resolutionintake to triage