it_support · finance · workflow
Verisk increases employee engagement across 34 countries with Moveworks AI Assistant
Verisk's mass email communications were ignored and created noise rather than clarity across its global workforce, while follow-up questions overwhelmed the help desk and a reactive email-first model could not scale with continued global growth.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Employee initiates request
Employees initiate requests through Teams, email, tickets, or forms.
Tools used
Moveworks
Outcome
Verisk's AI Assistant Vic achieved widespread employee adoption for instant help in Teams, eliminated phone support, and enabled personalized communications timed by location and role across its global workforce.
What failed first
Traditional mass communication channels failed to ensure critical updates reached the right employees at the right time, and the email-first model could not scale as Verisk expanded globally.
Results
Volume96%
Running sinceAugust 2020
Source
https://www.moveworks.com/us/en/customers/verisk-increases-employee-engagement-with-moveworks-ai
Grounding & classification
Source type: vendor customer story
25 fields verified against source quotes.
agentic workflowconversational aisupport agentemailknowledge basepolicy documentsupport ticketmetric backednamed customerproduction runtime claimedtools describedworkflow describedprofessional servicesautomation ratedeflection rateemployee productivityvendor customer storyhr onboardingit supportautonomous resolutionextract classify route