It support ·

Delivery Hero automates account recovery with n8n, cutting average lockout time from 35 to 20 minutes

The problem

Employees locked out of accounts had to contact IT for identity verification and access restoration in Okta and Google Workspace, averaging 35 minutes per request across around 800 requests per month, leaving staff unable to work while waiting.

Workflow diagram · grounded in source
1
Employee lockout request
trigger
“When locked out, an employee would need to contact IT, who would verify their identity and then restore their access in Okta and Google Workspace”
2
Manager approval
human_review
“They had the employee's direct manager approve account recovery, instead of it being managed by the IT team”
3
Automated API recovery
integration
“set up automated API calls to Okta, Jira and Google systems to trigger the actual account recovery as soon as the manager authorized it”
4
Access restored via n8n
output
“With account recovery requests being handled automatically by n8n and managers doing the approval, the average time locked out dropped from 35 to 20 mins”
Reported outcome

Average lockout time dropped from 35 to 20 minutes, saving 200 hours of total employee lockout time per month, and the success inspired Delivery Hero to identify and automate additional manual processes.

Reported metrics
Average lockout duration35 to 20 mins
Total employee lockout time per month200 hours per month less
Account recovery requests per montharound 800
Reported stack
n8nOktaJiraGoogle Workspace
Source
https://n8n.io/case-studies/delivery-hero/
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Average lockout time dropped from 35 to 20 minutes, saving 200 hours of total employee lockout time per month, and the success inspired Delivery Hero to identify and automate additional manual processes.

What tools did this team use?

n8n, Okta, Jira, Google Workspace.

What results were reported?

Average lockout duration: 35 to 20 mins; Total employee lockout time per month: 200 hours per month less; Account recovery requests per month: around 800 (source-reported, not independently verified).

How is this it support AI workflow structured?

Employee lockout request → Manager approval → Automated API recovery → Access restored via n8n.

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