Admiral Seguros achieves touchless auto insurance claims with Tractable visual AI
Admiral Seguros's auto insurance claims process was entirely manual — appraisers reviewed customer damage images sent by email or other channels to build estimates, creating a laborious, time-consuming, and inexact workflow that failed both the business and its customers.
By integrating Tractable's visual AI for Straight-Through Processing, Admiral Seguros dramatically shortened the claim cycle, allowing customers to complete an estimate in a few minutes and achieving real-time customer satisfaction.
Frequently asked questions
What did this team achieve with this AI workflow?
By integrating Tractable's visual AI for Straight-Through Processing, Admiral Seguros dramatically shortened the claim cycle, allowing customers to complete an estimate in a few minutes and achieving real-time custome…
What tools did this team use?
Tractable.
What results were reported?
Time to complete estimate: a few minutes; Claim cycle length: dramatically shortening the claim cycle; Customer satisfaction: real-time customer satisfaction (source-reported, not independently verified).
How is this claims processing AI workflow structured?
Vehicle damage reported at FNOL → Customer submits damage images via app → AI assesses damage and builds estimate → Estimate delivered for review.