Claims processing · Production

Arbor settles 75k+ insurance claims yearly with 99% accurate ACORD form capture via Docsumo

The problem

Arbor, a New York-based real estate investment firm, needed to process over 6,000 insurance applications monthly for single and multi-family rentals and settle 75,000+ claims yearly, requiring high-accuracy data capture from ACORD forms at scale.

Workflow diagram · grounded in source
1
Insurance application submitted
trigger
“processes over 6000 insurance applications monthly for single and multi-family rentals”
2
ACORD form data extraction
ai_action
“99% Accurate ACORD Form Capture”
3
Straight-through database push
output
“95%+ STP rate, which means we don't even have to look at risk assessment documents 95 out of 100 times, and the extracted data is directly pushed into the database”
Reported outcome

Docsumo achieved 99% ACORD form capture accuracy and a 95%+ straight-through processing rate, enabling extracted data to be pushed directly to the database without human review 95 out of 100 times, with applications processed 96% faster.

Reported metrics
ACORD form capture accuracy99%
Processing speed improvement96% faster
Straight-through processing rate95%+
Insurance claims settled yearly75k+
Show all 5 reported metrics
ACORD form capture accuracy99%
processing speed improvement96% faster
straight-through processing rate95%+
insurance claims settled yearly75k+
insurance applications processed monthlyover 6000
Reported stack
Docsumo
Source
https://www.docsumo.com/customers/case-studies/arbor
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Docsumo achieved 99% ACORD form capture accuracy and a 95%+ straight-through processing rate, enabling extracted data to be pushed directly to the database without human review 95 out of 100 times, with applications p…

What tools did this team use?

Docsumo.

What results were reported?

ACORD form capture accuracy: 99%; Processing speed improvement: 96% faster; Straight-through processing rate: 95%+; Insurance claims settled yearly: 75k+ (source-reported, not independently verified).

How is this claims processing AI workflow structured?

Insurance application submitted → ACORD form data extraction → Straight-through database push.