Hr ops · Production

Blue Prism intelligent automation delivers 2x return for Banque Internationale à Luxembourg

The problem

BIL wanted to increase operational efficiency and employee productivity by reducing repetitive tasks and steering staff toward more value-added work, as increasing product and service complexity had made banking processes progressively harder to manage manually.

Workflow diagram · grounded in source
1
Digital workers execute processes
ai_action
“60 processes using 49 digital workers working across the organization in areas such as customer service, loans, risk management, compliance and litigation, securities, tax, and cash”
2
Mortgage loan automation output
output
“Automating the mortgage loans workflow has resulted in customers receiving their mortgage loan offers much faster”
3
Advisory service delivers instantly
output
“customers that subscribe to the bank's advisory service receive information on important financial matters in minutes”
4
Laura HR virtual assistant
ai_action
“Laura, as named by the team, is BIL's first HR virtual assistant who helps employees find answers for over 30 HR-related topics”
Reported outcome

BIL rolled out 60 automated processes using 49 digital workers, with the bank getting back two euros in savings for every euro invested.
Mortgage loan offers now reach customers much faster, advisory clients receive financial information in minutes, and Laura the HR virtual assistant handles over 30 HR topics for employees.

Reported metrics
Return on investmenttwo euros in savings for every euro invested
Automated processes deployed60
Digital workers deployed49
HR topics covered by virtual assistantover 30
Show all 6 reported metrics
return on investmenttwo euros in savings for every euro invested
automated processes deployed60
digital workers deployed49
HR topics covered by virtual assistantover 30
advisory service information delivery timeminutes
mortgage loan offer speedmuch faster
Reported stack
Blue PrismLaura
Source
https://www.blueprism.com/resources/case-studies/intelligent-automation-delivers-100-roi-for-banque-internationale-à-luxembourg/
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

BIL rolled out 60 automated processes using 49 digital workers, with the bank getting back two euros in savings for every euro invested.

What tools did this team use?

Blue Prism, Laura.

What results were reported?

Return on investment: two euros in savings for every euro invested; Automated processes deployed: 60; Digital workers deployed: 49; HR topics covered by virtual assistant: over 30 (source-reported, not independently verified).

How is this hr ops AI workflow structured?

Digital workers execute processes → Mortgage loan automation output → Advisory service delivers instantly → Laura HR virtual assistant.

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