Hr ops · Production

LATAM Airlines trains 16,000 employees in 3 languages with Synthesia AI video

The problem

LATAM Airlines needed to create multilingual training videos for over 37,000 employees across diverse operational and support areas, but manual video recording was too slow and expensive, text-based materials failed to engage learners, and any content update required reshooting the entire video from scratch.

Workflow diagram · grounded in source
1
Script uploaded and avatar selected
Trigger
The training creator uploads a script, selects an avatar, and populates scenes with relevant text and elements.
source quote
“They upload the script, select an avatar, populate the scenes with relevant text and elements, and press 'generate'”
2
AI video generated
Ai action
Pressing 'generate' produces a complete training video ready for review.
source quote
“press 'generate'. The videos are then ready for review and distribution”
3
1-Click Translation applied
Ai action
Synthesia's 1-Click Translation enables training video content to be created in Spanish, Portuguese, and English.
source quote
“Paulo can now easily create training video content in Spanish, Portuguese and English, using Synthesia's 1-Click Translation”
4
Human review before distribution
Human review
Videos are reviewed before distribution through the Learning Management System.
source quote
“The videos are then ready for review and distribution through the Learning Management System (LMS)”
5
LMS distribution to learners
Output
Completed videos are distributed to learners through the Learning Management System.
source quote
“distribution through the Learning Management System (LMS)”
6
Script edited and video regenerated
Feedback loop
When an existing video requires updating, creators edit the script and regenerate the video.
source quote
“Whenever existing videos requires updating, Paulo and his coworkers can easily edit the script and regenerate it”
Reported outcome

LATAM Airlines produced 300+ training videos reaching over 16,000 learners, cutting production time from 30 to 60 days down to 5 days at most—at least an 83% reduction—with failure rates dropping and training delivered in Spanish, Portuguese, and English.

Reported metrics
Time savings80%
Production time cutat least 83%
Videos created300+
Learners served16,000+
Show all 8 reported metrics
time savings80%
production time cutat least 83%
videos created300+
learners served16,000+
video production time before30 to 60 days
video production time after5 days at most
course completion timedecrease in course completion time
failure ratesfailure rates have also dropped
Reported stack
Synthesia1-Click TranslationLMS
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Source
https://www.synthesia.io/case-studies/latam-airlines
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Frequently asked questions

What did this team achieve with this AI workflow?

LATAM Airlines produced 300+ training videos reaching over 16,000 learners, cutting production time from 30 to 60 days down to 5 days at most—at least an 83% reduction—with failure rates dropping and training delivere…

What tools did this team use?

Synthesia, 1-Click Translation, LMS.

What results were reported?

Time savings: 80%; Production time cut: at least 83%; Videos created: 300+; Learners served: 16,000+ (source-reported, not independently verified).

How is this hr ops AI workflow structured?

Script uploaded and avatar selected → AI video generated → 1-Click Translation applied → Human review before distribution → LMS distribution to learners → Script edited and video regenerated.

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