Hr ops · Production

BARK builds recognition, alignment, and performance at scale with Lattice

The problem

As BARK scaled, employee recognition became less frequent and visible, managers lacked consistent frameworks for setting expectations, and employees were unclear on how their work connected to company goals.

First attempt

BARK's previous HR tools were scattered and siloed — reviews, goals, and surveys lived in separate places — leaving the administrative process itself as the focus rather than actual performance conversations.

Workflow diagram · grounded in source
1
Engagement survey surfaces gap
Trigger
Engagement surveys revealed that employees weren't feeling acknowledged, signaling an opportunity to prioritize recognition.
▾ source quote
“Engagement surveys revealed that employees weren't feeling acknowledged—a signal the team couldn't ignore”
2
Recognition via Slack Praise
Output
BARK rolled out Lattice Praise via Slack, known internally as 'shout outs,' to make recognition visible and frequent.
▾ source quote
“BARK rolled out Lattice Praise via Slack, known internally as "shout outs."”
3
Weekly Updates for alignment
Output
Lattice Updates became the company's weekly heartbeat, used by individual contributors, managers, and executives to share progress and surface priorities.
▾ source quote
“Lattice Updates quickly became the company's weekly heartbeat. Individual contributors used it to share progress, managers to surface priorities, and executives to stay connected to the business.”
4
1:1s synced with calendars
Integration
Lattice 1:1s synced directly with Gmail calendars to make regular check-ins easier and more structured.
▾ source quote
“BARK layered in Lattice 1:1s, synced directly with Gmail calendars to make regular check-ins easier and more structured”
5
AI-assisted performance reviews
Ai action
Lattice's built-in writing assistant and AI-powered performance insights helped employees and managers prepare for reviews thoughtfully and confidently.
▾ source quote
“Lattice's built-in writing assistant and AI-powered performance insights also helped employees and managers prepare thoughtfully and confidently”
6
OKRs for continuous alignment
Output
BARK introduced Lattice OKRs & Goals to give teams continuous visibility into how their work connected to company strategy.
▾ source quote
“BARK introduced Lattice OKRs & Goals, giving teams continuous visibility into how their work connected to company strategy”
7
AI Agent resolves HR questions
Ai action
BARK piloted the Lattice AI Agent, proven to resolve up to 78% of HR questions instantly.
▾ source quote
“They've piloted the Lattice AI Agent, proven to help resolve up to 78% of HR questions instantly, giving employees faster answers and the People team more time back”
Reported outcome

BARK achieved a 93% performance review completion rate while saving the People team 10-15 hours per week, reached 100% goal adoption across nearly 800 active goals, hit a 97% engagement survey response rate, and piloted the Lattice AI Agent resolving up to 78% of HR questions instantly.

Reported metrics
Performance review completion rate93%
People team time saved per week10-15 hours per week
Employees submitting weekly updates1 in 2 BARK employees across 11 departments
Managers with regular 1:1snearly 60%
Show all 10 reported metrics
performance review completion rate93%
people team time saved per week10-15 hours per week
employees submitting weekly updates1 in 2 BARK employees across 11 departments
managers with regular 1:1snearly 60%
average monthly 1:1 sessions438
employees with at least one published goal100%
active goals across companynearly 800
engagement survey response rate97%
engagement survey participation rate78%
HR questions resolved by AI Agentup to 78%
Reported stack
LatticeLattice PraiseLattice UpdatesLattice 1:1sLattice OKRs & GoalsLattice EngagementLattice AI AgentLattice AI toolsGmailWorkdaySlack
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Source
https://lattice.com/customers/bark
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Frequently asked questions

What did this team achieve with this AI workflow?

BARK achieved a 93% performance review completion rate while saving the People team 10-15 hours per week, reached 100% goal adoption across nearly 800 active goals, hit a 97% engagement survey response rate, and pilot…

What tools did this team use?

Lattice, Lattice Praise, Lattice Updates, Lattice 1:1s, Lattice OKRs & Goals, Lattice Engagement, Lattice AI Agent, Lattice AI tools, Gmail, Workday.

What results were reported?

Performance review completion rate: 93%; People team time saved per week: 10-15 hours per week; Employees submitting weekly updates: 1 in 2 BARK employees across 11 departments; Managers with regular 1:1s: nearly 60% (source-reported, not independently verified).

What failed first in this deployment?

BARK's previous HR tools were scattered and siloed — reviews, goals, and surveys lived in separate places — leaving the administrative process itself as the focus rather than actual performance conversations.

How is this hr ops AI workflow structured?

Engagement survey surfaces gap → Recognition via Slack Praise → Weekly Updates for alignment → 1:1s synced with calendars → AI-assisted performance reviews → OKRs for continuous alignment → AI Agent resolves HR questions.

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