BDO Canada achieves 84% auto-resolution and $1.9M projected savings with Aisera AI agents
BDO Canada's IT team was overwhelmed by high ticket volumes that created productivity bottlenecks, while their existing solution delivered limited deflection and minimal self-service capability, leaving technical staff mired in routine queries instead of strategic work.
BDO Canada's prior IT support solution delivered low deflection rates and limited self-service capabilities.
BDO Canada achieved an 84% auto-resolution rate across more than 3,200 IT requests, a 72% improvement in productivity, and is projected to save $1.9M in costs while IT staff can focus on strategic initiatives.
Frequently asked questions
What did this team achieve with this AI workflow?
BDO Canada achieved an 84% auto-resolution rate across more than 3,200 IT requests, a 72% improvement in productivity, and is projected to save $1.9M in costs while IT staff can focus on strategic initiatives.
What tools did this team use?
Aisera Assistant, EVA.
What results were reported?
Auto-resolution rate: 84%; IT requests handled: more than 3,200; Improved productivity: 72%; Projected cost savings: $1.9M (source-reported, not independently verified).
What failed first in this deployment?
BDO Canada's prior IT support solution delivered low deflection rates and limited self-service capabilities.
How is this it support AI workflow structured?
Employee submits IT request → EVA AI agents triage and process → Autonomous resolution of common tasks → Analytics-driven continuous optimization.