Big 5 Sporting Goods achieves 64% IT auto-resolution rate with Aisera AI Agents
Big 5 Sporting Goods faced mounting IT support challenges as high volumes of technical support requests slowed down support teams and employees experienced delays due to a lack of self-service capabilities, creating operational inefficiencies that impacted productivity and satisfaction.
With Aisera's Agentic AI platform, Big 5 achieved a 64% auto-resolution rate, saved 24,000 user hours annually, and saw an 85% increase in customer satisfaction while scaling support without adding reliance on support teams.
Frequently asked questions
What did this team achieve with this AI workflow?
With Aisera's Agentic AI platform, Big 5 achieved a 64% auto-resolution rate, saved 24,000 user hours annually, and saw an 85% increase in customer satisfaction while scaling support without adding reliance on support…
What tools did this team use?
Aisera AI Agents, Aisera Assistant.
What results were reported?
Auto-resolution rate: 64%; User hours saved annually: 24,000; Customer satisfaction improvement: 85% (source-reported, not independently verified).
How is this it support AI workflow structured?
Employee submits IT request → Agentic AI auto-remediates ticket → Instant self-service resolution → Unresolved requests create tickets.