Big 5 Sporting Goods achieves 64% auto-resolution and saves 24K user hours annually with Aisera AI Agents
Big 5 Sporting Goods faced mounting IT support challenges: high ticket volumes slowed support teams while employees lacked self-service options and waited days for resolution, creating operational inefficiencies that hurt both productivity and satisfaction.
Big 5 achieved a 64% auto-resolution rate, saved 24,000 user hours per year, and saw an 85% increase in customer satisfaction after deploying Aisera's agentic AI platform for IT self-service.
Frequently asked questions
What did this team achieve with this AI workflow?
Big 5 achieved a 64% auto-resolution rate, saved 24,000 user hours per year, and saw an 85% increase in customer satisfaction after deploying Aisera's agentic AI platform for IT self-service.
What tools did this team use?
Aisera, Aisera Assistant.
What results were reported?
Auto-resolution rate: 64%; User hours saved annually: 24,000; Customer satisfaction improvement: 85% (source-reported, not independently verified).
How is this it support AI workflow structured?
Employee submits IT request → Agentic AI auto-remediates tickets → Route unresolved to support queue → Instant self-service resolution delivered.