Black Angus adopts HireVue business texting platform to maintain workforce communication during COVID-19 shutdown
When the COVID-19 pandemic forced Black Angus to close all restaurants, the HR team had no means to communicate with its entire workforce — frontline workers lacked company email and furloughed employees had their email access deactivated.
HireVue's texting platform achieved a 74% average response rate within 1 hour and 96% within 24 hours, with every broadcast generating hundreds of employee thank-you replies, described as an invaluable resource and vital lifeline.
Frequently asked questions
What did this team achieve with this AI workflow?
HireVue's texting platform achieved a 74% average response rate within 1 hour and 96% within 24 hours, with every broadcast generating hundreds of employee thank-you replies, described as an invaluable resource and vi…
What tools did this team use?
Hirevue.
What results were reported?
Average response rate within 1 hour: 74%; Average response rate within 24 hours: 96%; Employee thank-you responses per message: Hundreds of Thank Yous from employees (source-reported, not independently verified).
How is this hr ops AI workflow structured?
Email communication blocked → Texting platform deployed overnight → HR messages sent to workforce.