Hr ops · Production
Call Simulator partners with ElevenLabs to offer Conversation Training as a Service
The problem
Call Simulator needed natural, expressive AI voices realistic enough for simulated call training scenarios, as typical AI voices did not meet the realism their clients required.
Workflow diagram · grounded in source
1
Employee initiates call simulation
trigger
“allowing employees to practice a wide range of call scenarios frequently and in varied contexts”
2
ElevenLabs AI voices enable realism
ai_action
“To achieve the realism their clients needed, they turned to ElevenLabs for natural, expressive AI voices”
3
AI co-pilot drives skill building
ai_action
“AI serves as a co-pilot, empowering employees to build skills and confidence while leaving trainers free to focus on more complex, human-centered tasks”
4
Training sessions become genuine
output
“This shift has made training sessions feel more genuine and impactful, helping employees stay focused and confident”
Reported outcome
ElevenLabs voices were so realistic that users forgot they were interacting with AI, making training sessions feel more genuine and impactful and helping employees stay focused and confident.
Reported metrics
Companies using platformOver 300
Training speedspeed up training
Call timesreduce call times
Customer interactions qualityimprove customer interactions
Show all 5 reported metrics
companies using platformOver 300
training speedspeed up training
call timesreduce call times
customer interactions qualityimprove customer interactions
prototype setup timewithin minutes
Reported stack
ElevenLabs
Frequently asked questions
What did this team achieve with this AI workflow?
ElevenLabs voices were so realistic that users forgot they were interacting with AI, making training sessions feel more genuine and impactful and helping employees stay focused and confident.
What tools did this team use?
ElevenLabs.
What results were reported?
Companies using platform: Over 300; Training speed: speed up training; Call times: reduce call times; Customer interactions quality: improve customer interactions (source-reported, not independently verified).
How is this hr ops AI workflow structured?
Employee initiates call simulation → ElevenLabs AI voices enable realism → AI co-pilot drives skill building → Training sessions become genuine.