Appointment scheduling · Production

CommonSpirit Health saves 74,878 staff hours and meets CY24 MAWV targets in under nine months with Notable automated outreach and scheduling

The problem

CommonSpirit Health fell short of its 2023 Medicare Annual Wellness Visit goals due to a fragmented outreach and scheduling process that left care gaps unresolved at scale and imposed significant manual burdens on staff and clinic resources.

Workflow diagram · grounded in source
1
Automated MAWV outreach launch
Trigger
CommonSpirit launched a coordinated, automated outreach campaign prioritizing MAWV as 50% of all care gap outreach.
▾ source quote
“CommonSpirit launched a coordinated, automated outreach campaign, prioritizing MAWV as 50% of all care gap outreach. The initiative featured a market-specific, multi-touch cadence (typically six contacts per patient), robust leadership sponsorship”
2
Multi-touch patient outreach cadence
Output
A market-specific, multi-touch cadence of typically six contacts per patient was delivered to reach MAWV patients.
▾ source quote
“market-specific, multi-touch cadence (typically six contacts per patient)”
3
Centralized PCC follow-up
Human review
Centralized follow-up was managed by Patient Communication Center (PCC) staff.
▾ source quote
“a shift to centralized follow-up managed by Patient Communication Center (PCC) staff”
4
Patient self-scheduling for MAWV
Output
Self-scheduling for MAWV appointments was rolled out, creating a seamless experience for patients and maximizing operational efficiency.
▾ source quote
“rolling out self-scheduling for MAWV appointments. This created a seamless experience for patients and maximized operational efficiency”
Reported outcome

By September 2024, rollout regions in California and the Southwest exceeded the annual 58.8% MAWV enterprise target, reversing prior underperformance.
Over 160,000 patient outreaches were completed in 2024 generating roughly 1.05 million touchpoints. CommonSpirit saved over 74,800 staff hours and avoided nearly 446,000 manual calls. In 2025, automated scheduling booked 1,126 appointments and saved an additional 26,188 hours.

Reported metrics
Staff hours saved (headline)74,878
FTE equivalent saved~36 FTE
Manual calls avoidednearly 446,000
Patient outreaches completed in 2024Over 160,000
Show all 9 reported metrics
staff hours saved (headline)74,878
FTE equivalent saved~36 FTE
manual calls avoidednearly 446,000
patient outreaches completed in 2024Over 160,000
touchpoints generated through automationroughly 1.05 million
MAWV enterprise target achieved58.8%
staff hours saved (cumulative body quote)over 74,800
appointments booked by self-scheduling (2025)1,126
additional hours saved by self-scheduling (2025)26,188
Reported stack
Notable
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Source
https://www.notablehealth.com/customer-stories/commonspirit-health
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

By September 2024, rollout regions in California and the Southwest exceeded the annual 58.8% MAWV enterprise target, reversing prior underperformance.

What tools did this team use?

Notable.

What results were reported?

Staff hours saved (headline): 74,878; FTE equivalent saved: ~36 FTE; Manual calls avoided: nearly 446,000; Patient outreaches completed in 2024: Over 160,000 (source-reported, not independently verified).

How is this appointment scheduling AI workflow structured?

Automated MAWV outreach launch → Multi-touch patient outreach cadence → Centralized PCC follow-up → Patient self-scheduling for MAWV.

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