Appointment scheduling · Production

Notable Intelligent Scheduling drives 2x increase in new patient appointments for North Kansas City Hospital and Meritas Health

The problem

NKCH and Meritas Health patients were increasingly frustrated with the online scheduling experience through their previous vendor, while staff faced heavy duplicative work because the legacy platform only placed holds on calendar slots and required manual confirmation and rebooking of every appointment.

First attempt

The previous vendor's scheduling platform only placed holds on providers' calendars without confirming appointments, forcing staff to manually confirm and rebook each one and driving patient frustration with the online experience.

Workflow diagram · grounded in source
1
Patient or provider triggers scheduling
trigger
“helps patients schedule appointments based on their desire for care or guidance from a provider”
2
Requirements validated before prompting
validation
“Notable knows to prompt a patient to schedule only when requirements like referrals or prior authorizations have been satisfied”
3
Proactive patient outreach
ai_action
“Intelligent Scheduling automatically and proactively reaches out to patients throughout their care journey to ensure appropriate appointments are scheduled”
4
Digital appointment and forms completed
output
“85% of nearly 100,000 patients who scheduled vaccine appointments also completed their consent form and health questionnaire documentation digitally through Notable, prior to arriving for their vaccination”
Reported outcome

Following deployment of Notable Intelligent Scheduling, scheduled appointment rates jumped from 5.7% to 14%, with over 400 online appointments booked per week.
Patient satisfaction reached 96%, twice as many patients now self-schedule, 18% of scheduled appointments are with new patients, and 28% are booked outside office hours.

Reported metrics
Scheduled appointment rate5.7% to 14%
Online appointments booked per weekmore than 400
Patient satisfaction rating96%
Digital completion rate (vaccine consent and health questionnaire)85%
Show all 7 reported metrics
scheduled appointment rate5.7% to 14%
online appointments booked per weekmore than 400
patient satisfaction rating96%
digital completion rate (vaccine consent and health questionnaire)85%
self-scheduling increasetwice as many patients are scheduling appointments on their own
new patient appointment share18%
appointments scheduled outside office hours28%
Reported stack
Notable Intelligent Scheduling
Source
https://www.notablehealth.com/customer-stories/north-kansas-city-hospital-and-meritas-healths-automated-scheduling-drives-2x-increase-in-new-patient-appointments
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Following deployment of Notable Intelligent Scheduling, scheduled appointment rates jumped from 5.7% to 14%, with over 400 online appointments booked per week.

What tools did this team use?

Notable Intelligent Scheduling.

What results were reported?

Scheduled appointment rate: 5.7% to 14%; Online appointments booked per week: more than 400; Patient satisfaction rating: 96%; Digital completion rate (vaccine consent and health questionnaire): 85% (source-reported, not independently verified).

What failed first in this deployment?

The previous vendor's scheduling platform only placed holds on providers' calendars without confirming appointments, forcing staff to manually confirm and rebook each one and driving patient frustration with the onlin…

How is this appointment scheduling AI workflow structured?

Patient or provider triggers scheduling → Requirements validated before prompting → Proactive patient outreach → Digital appointment and forms completed.

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