Appointment scheduling · Production

Good Shepherd Rehabilitation Network reduces no-shows and captures $93,360 in additional revenue using Notable intelligent automation

The problem

Good Shepherd faced persistent no-shows and late cancellations caused by manual reminder methods: staff spent hours making phone calls and patients left with paper reminder cards, with no easy digital way to cancel or reschedule.

Workflow diagram · grounded in source
1
Rehabilitation appointment scheduled
Trigger
Patients schedule multiple hours of rehabilitation therapy, often across a series of appointments on different days.
▾ source quote
“patients schedule multiple hours of therapy at once, oftentimes occurring over a series of appointments on different days”
2
Automated reminder outreach
Ai action
Notable automates appointment reminder outreach to patients.
▾ source quote
“Since implementing Notable to automate appointment reminder outreach”
3
Digital patient experience delivered
Output
Patients receive a digital patient experience powered by intelligent automation.
▾ source quote
“creating a digital patient experience powered by intelligent automation”
Reported outcome

After implementing Notable, the no-show rate fell from 5.4% to 3.5%, recapturing more than 778 visits and an estimated $93,360 in additional revenue within three months, alongside a 92% patient satisfaction rating.

Reported metrics
no-show rate before Notable5.4%
no-show rate after Notable3.5%
Recaptured visits within three monthsmore than 778 visits
Additional revenue from recaptured visits$93,360
Show all 5 reported metrics
no-show rate before Notable5.4%
no-show rate after Notable3.5%
recaptured visits within three monthsmore than 778 visits
additional revenue from recaptured visits$93,360
patient satisfaction rating92%
Reported stack
Notable
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Source
https://www.notablehealth.com/customer-stories/good-shepherd-rehabilitation-network-delivers-best-in-class-digital-patient-experience-reduces-no-shows-by-32
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Frequently asked questions

What did this team achieve with this AI workflow?

After implementing Notable, the no-show rate fell from 5.4% to 3.5%, recapturing more than 778 visits and an estimated $93,360 in additional revenue within three months, alongside a 92% patient satisfaction rating.

What tools did this team use?

Notable.

What results were reported?

no-show rate before Notable: 5.4%; no-show rate after Notable: 3.5%; Recaptured visits within three months: more than 778 visits; Additional revenue from recaptured visits: $93,360 (source-reported, not independently verified).

How is this appointment scheduling AI workflow structured?

Rehabilitation appointment scheduled → Automated reminder outreach → Digital patient experience delivered.

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