Hr ops · Production

EY transforms careers with a skills-based approach using Eightfold Talent Intelligence

The problem

EY needed to shift to a skills-first approach to talent development, career mobility, and workforce planning, giving employees visibility into the skills required for their current and future roles.

Workflow diagram · grounded in source
1
Employee creates skills profile
trigger
“143k+ employees have created and actively update a skills profile”
2
AI maps employees to career roles
ai_action
“205k+ employees are mapped to EY career roles”
3
Skills visibility and career pathing
ai_action
“Employees can now look ahead to what skills they need to get better at the role they're in or to look forward to the next role that might be in front of them, whether that be in a linear path or something totally different.”
4
Career development actions
output
“actions they can take to develop and grow their careers — driving more employee engagement and retention across the firm”
Reported outcome

Over 143k EY employees created skills profiles, 205k+ were mapped to career roles, and 79% agreed that skills profiles helped them think about skills and development, driving employee engagement and retention across the firm.

Reported metrics
Employees with active skills profiles143k+
Employees mapped to career roles205k+
Employees agreeing skills profiles aided development thinking79%
productivity improvements (EY clients using Eightfold)3x
Show all 6 reported metrics
employees with active skills profiles143k+
employees mapped to career roles205k+
employees agreeing skills profiles aided development thinking79%
productivity improvements (EY clients using Eightfold)3x
attrition reduction (EY clients using Eightfold)26%
cultural change improvements (EY clients using Eightfold)2.5x
Reported stack
Eightfold Talent ManagementTalent Intelligence Platform
Source
https://eightfold.ai/customers/customer-stories/ernst-young-ey-makes-skills-based-work-a-reality-with-ai/
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Over 143k EY employees created skills profiles, 205k+ were mapped to career roles, and 79% agreed that skills profiles helped them think about skills and development, driving employee engagement and retention across t…

What tools did this team use?

Eightfold Talent Management, Talent Intelligence Platform.

What results were reported?

Employees with active skills profiles: 143k+; Employees mapped to career roles: 205k+; Employees agreeing skills profiles aided development thinking: 79%; productivity improvements (EY clients using Eightfold): 3x (source-reported, not independently verified).

How is this hr ops AI workflow structured?

Employee creates skills profile → AI maps employees to career roles → Skills visibility and career pathing → Career development actions.

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