It support · Production

Everpure accelerates workflows with Glean, boosting employee satisfaction by 39 points

The problem

Employees across teams were losing valuable time searching for policies, product details, and technical documentation across multiple enterprise systems; support engineers sometimes spent up to an hour digging through Jira, GitHub, and internal wikis, while legal teams faced delays verifying compliance documents and customer-facing teams had to check multiple sources manually.

Workflow diagram · grounded in source
1
Employee search request
trigger
“Everpure needed a secure AI solution to help employees quickly find critical information across multiple enterprise systems — without increasing IT overhead or requiring extra training”
2
Glean AI knowledge search
ai_action
“Glean Assistant connects information across tools like Jira, GitHub, and internal wikis, giving engineers, legal teams, and customer-facing teams real-time answers with source attribution”
3
Permission enforcement
validation
“Glean enforces permissions so employees only see what they're allowed to access, ensuring compliance and protecting company data”
4
Custom AI app creation
output
“With no-code AI applications, employees quickly created tools like an executive writing assistant and automated content generation”
Reported outcome

With Glean, searches now save employees 30+ minutes, custom GenAI applications can be built in 5 minutes, over 3,400 agents were created, and employee satisfaction increased by 39 points; content creation time dropped from hours to minutes.

Reported metrics
Time saved on searches30+ min
time to develop a custom GenAI application5 min
Glean agents created within 6 weeks of launch500
total Glean agents created3,400
Show all 6 reported metrics
time saved on searches30+ min
time to develop a custom GenAI application5 min
Glean agents created within 6 weeks of launch500
total Glean agents created3,400
employee satisfaction improvement39 points
content creation timefrom hours to minutes
Reported stack
GleanGlean AssistantJiraGitHub
Source
https://www.glean.com/resources/customer-stories/everpure
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

With Glean, searches now save employees 30+ minutes, custom GenAI applications can be built in 5 minutes, over 3,400 agents were created, and employee satisfaction increased by 39 points; content creation time dropped…

What tools did this team use?

Glean, Glean Assistant, Jira, GitHub.

What results were reported?

Time saved on searches: 30+ min; time to develop a custom GenAI application: 5 min; Glean agents created within 6 weeks of launch: 500; total Glean agents created: 3,400 (source-reported, not independently verified).

How is this it support AI workflow structured?

Employee search request → Glean AI knowledge search → Permission enforcement → Custom AI app creation.

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