Sales outreach · Production

Funding Societies scales Southeast Asia outreach with ElevenLabs Conversational AI voice agents

The problem

As Funding Societies grew, scaling outreach across thousands of potential customers across multiple countries and languages posed a real challenge.

Workflow diagram · grounded in source

Custom voice model training

ai_action

“Funding Societies recorded over two hours of real agent audio to train custom voice models using ElevenLabs' advanced Voice Cloning. These clones match the tone, pacing, and professionalism of their CX team at scale.”

AI handles first contact call

ai_action

“The system is powered by ElevenLabs Conversational AI and integrates with Twilio for call delivery. It uses structured knowledge and behavioral prompts to keep responses aligned with brand standards.”

Voicemail detection

validation

“If a call ends with prolonged silence, marked by a termination reason like "Ending conversation after X seconds of silence" in ElevenLabs' call logs, the system flags it as voicemail.”

Route voicemail to human agent

routing

“These contacts are automatically routed to a human agent for follow-up.”

Human agent follow-up

human_review

“human agents joining only after the AI filters and qualifies the initial conversation”

Reported outcome

ElevenLabs Conversational AI now drives thousands of calls every day with human agents joining only after the AI filters and qualifies the initial conversation, and Funding Societies is expanding voice automation to payment reminders, collections, and post-loan engagement.

Reported metrics

daily AI callsover 1,000 daily calls

Daily calls at scalethousands of calls every day

Team headcount impactscalable way to reach more SMEs every day without adding to the team

Human team focusfrees human teams to focus on depth over volume

Reported stack

ElevenLabs Conversational AIVoice CloningTwilio

Source

https://elevenlabs.io/blog/funding-societies

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

ElevenLabs Conversational AI now drives thousands of calls every day with human agents joining only after the AI filters and qualifies the initial conversation, and Funding Societies is expanding voice automation to p…

What tools did this team use?

ElevenLabs Conversational AI, Voice Cloning, Twilio.

What results were reported?

daily AI calls: over 1,000 daily calls; Daily calls at scale: thousands of calls every day; Team headcount impact: scalable way to reach more SMEs every day without adding to the team; Human team focus: frees human teams to focus on depth over volume (source-reported, not independently verified).

How is this sales outreach AI workflow structured?

Custom voice model training → AI handles first contact call → Voicemail detection → Route voicemail to human agent → Human agent follow-up.