Hr ops · Production

Leading network infrastructure provider delivers HR and IT support at machine speed with Moveworks

The problem

After a sudden transition to remote work in 2020, the company's more than 28,000 employees could not easily find HR information despite significant investments in portals, knowledge bases, and other digital tools.

First attempt

Investments in portals, knowledge bases, and other digital tools failed to give employees easy access to HR information after the shift to remote work.

Workflow diagram · grounded in source
1
Employee submits request
trigger
“Employees simply tell the AI what they need using conversational language, and the AI Assistant handles the rest. Now, employees can access HR policies or reset their passwords directly on Microsoft Teams.”
2
AI resolves HR and IT questions
ai_action
“This Moveworks AI Assistant instantly resolves both HR and IT questions”
3
Backend system integration
integration
“By pulling information from various backend systems, the AI Assistant can surface personalized HR support without any button-clicking from the service desk — and without any delay for the employee who requested the information.”
4
Personalized location-based response
output
“AI Assistant can offer up personalized solutions based on where employees are located”
Reported outcome

The AI Assistant delivers instant HR and IT support to employees in over 53 countries, employee satisfaction with the HR team has skyrocketed, and the HR team is empowered to focus on more impactful work.

Reported metrics
Employee count supportedmore than 28,000
HR support geographic reachover 53 countries
employee satisfaction with HRskyrocketed
employee wait time for HR helpno one has to wait for help now
Show all 5 reported metrics
employee count supportedmore than 28,000
HR support geographic reachover 53 countries
employee satisfaction with HRskyrocketed
employee wait time for HR helpno one has to wait for help now
HR team capacity for impactful workempowers their team to focus on more impactful work
Reported stack
Moveworks AI AssistantMicrosoft Teams
Source
https://www.moveworks.com/us/en/customers/speed-up-hr-with-ai-copilot
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

The AI Assistant delivers instant HR and IT support to employees in over 53 countries, employee satisfaction with the HR team has skyrocketed, and the HR team is empowered to focus on more impactful work.

What tools did this team use?

Moveworks AI Assistant, Microsoft Teams.

What results were reported?

Employee count supported: more than 28,000; HR support geographic reach: over 53 countries; employee satisfaction with HR: skyrocketed; employee wait time for HR help: no one has to wait for help now (source-reported, not independently verified).

What failed first in this deployment?

Investments in portals, knowledge bases, and other digital tools failed to give employees easy access to HR information after the shift to remote work.

How is this hr ops AI workflow structured?

Employee submits request → AI resolves HR and IT questions → Backend system integration → Personalized location-based response.

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