Claims processing · Production

GMX Seguros reduces claims processing from 15+ days to under 5 days with Laserfiche

The problem

GMX Seguros relied on paper-intensive manual processes for policy issuance, regulatory compliance, and claims handling. Claims processing took more than 15 days, and managing sensitive customer documents across disparate systems created significant compliance risk.

Workflow diagram · grounded in source
1
Compliance documents organized
Output
Sensitive customer documents are stored in Laserfiche and organized within customer folders to support regulatory compliance.
▾ source quote
“We store them in Laserfiche, and this helps us organize all the documents within our customer folders”
2
Claims documents collected, digital file built
Trigger
The digital claims solution collects all necessary documents from the customer and automatically builds a digital file.
▾ source quote
“digital claims solution, which collects all necessary documents from customer and automatically builds a digital file”
3
Claims system linked via API
Integration
An integration links every claim document to its corresponding policy and customer file via Laserfiche API, creating a comprehensive digital record.
▾ source quote
“an integration between Laserfiche and the company's claims system via Laserfiche API which links every claim document to its corresponding policy and customer file, creating a comprehensive digital record”
4
Claims resolved in under five days
Output
Claims are processed and resolved in less than five days, with some resolved the same day.
▾ source quote
“Claims that used to take more than 15 days now less than five. In some cases, we can process a claim within the same day.”
5
Audit documentation compiled
Output
Laserfiche is used to review and compile all documentation needed for audits.
▾ source quote
“We use Laserfiche to review and compile all documentation needed for audits, which used to be a very time consuming process”
Reported outcome

Laserfiche reduced claims processing time from over 15 days to under 5 days (same-day in some cases), delivering a 75% growth in claims handling capacity and 20–30% growth in other business areas.
During Hurricane Otis in 2023, GMX paid customers in less than a month while competitors took months.

Reported metrics
Claims handling capacity growth75%
Growth in other business areas20% – 30%
claims processing time (before Laserfiche)more than 15 days
claims processing time (after Laserfiche)less than five days
Show all 9 reported metrics
claims handling capacity growth75%
growth in other business areas20% – 30%
claims processing time (before Laserfiche)more than 15 days
claims processing time (after Laserfiche)less than five days
time savings (qualitative)tremendous
Hurricane Otis claims payment timeless than a month
annual claims handled50,000 – 60,000
policies issued per daymore than 300
office space liberated by paper reductionfreeing up office space
Reported stack
LaserficheLaserfiche APIclaims system
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Source
https://www.laserfiche.com/resources/customer-stories/gmx-seguros/
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Laserfiche reduced claims processing time from over 15 days to under 5 days (same-day in some cases), delivering a 75% growth in claims handling capacity and 20–30% growth in other business areas.

What tools did this team use?

Laserfiche, Laserfiche API, claims system.

What results were reported?

Claims handling capacity growth: 75%; Growth in other business areas: 20% – 30%; claims processing time (before Laserfiche): more than 15 days; claims processing time (after Laserfiche): less than five days (source-reported, not independently verified).

How is this claims processing AI workflow structured?

Compliance documents organized → Claims documents collected, digital file built → Claims system linked via API → Claims resolved in under five days → Audit documentation compiled.

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