Hr ops · Production

Harris Teeter Enhances Workforce Management with Blue Yonder Labor Forecasting and Mobile Scheduling

The problem

Harris Teeter needed an enterprise-wide workforce management platform to drive associate engagement, efficiency, and customer satisfaction across its retail, fuel, distribution, and manufacturing operations, in a competitive labor market with historically low unemployment rates.

Workflow diagram · grounded in source
1
Demand-based schedule generation
ai_action
“Advanced scheduling capabilities enable Harris Teeter to automatically schedule associates weeks in advance based on past customer traffic and planned events”
2
Mobile schedule delivery
output
“Blue Yonder's mobile workforce management app gives associates 24/7 access to their schedules and time cards from their smartphones”
3
Associate shift bidding
human_review
“associates can see and bid on uncovered shifts, as well as swap shifts with other associates”
4
Manager shift approval
human_review
“Managers can post open shifts and approve shift swaps”
Reported outcome

Harris Teeter achieved improved shift coverage and in-stock positioning, increased revenue, reduced costs, and greater associate engagement and satisfaction through enterprise-wide deployment of Blue Yonder's workforce management capabilities.

Reported metrics
Shift coverage and in-stock positioningImproved shift coverage and in-stock positioning
Revenueincreased revenue
Operating costsReduced costs
Associate engagement and satisfactionincreased associate engagement and satisfaction
Show all 6 reported metrics
shift coverage and in-stock positioningImproved shift coverage and in-stock positioning
revenueincreased revenue
operating costsReduced costs
associate engagement and satisfactionincreased associate engagement and satisfaction
scheduling efficiency and coverageheightened efficiency and better coverage
turnover, hiring costs and trainingreduce turnover, hiring costs and training
Reported stack
Blue Yonder
Source
https://blueyonder.com/customers/harris-teeter
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Harris Teeter achieved improved shift coverage and in-stock positioning, increased revenue, reduced costs, and greater associate engagement and satisfaction through enterprise-wide deployment of Blue Yonder's workforc…

What tools did this team use?

Blue Yonder.

What results were reported?

Shift coverage and in-stock positioning: Improved shift coverage and in-stock positioning; Revenue: increased revenue; Operating costs: Reduced costs; Associate engagement and satisfaction: increased associate engagement and satisfaction (source-reported, not independently verified).

How is this hr ops AI workflow structured?

Demand-based schedule generation → Mobile schedule delivery → Associate shift bidding → Manager shift approval.

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