It support · Production
Moveworks AI Assistant cuts Jamf issue resolution from days to seconds
The problem
Jamf needed to supercharge employee support and reach its entire workforce through the tools they already use, with issue resolution previously taking days.
Workflow diagram · grounded in source
1
Employee requests support via Slack
trigger
“By deploying Moveworks AI Assistant in Slack, Jamf cut issue resolution times from days to seconds”
2
AI resolves employee issue
ai_action
“Jamf cut issue resolution times from days to seconds. Now, the majority of Jamf employees rely on it for fast, frictionless support”
Reported outcome
By deploying Moveworks AI Assistant in Slack, Jamf cut issue resolution times from days to seconds, and now more than 70% of employees rely on it for fast, frictionless support.
Reported metrics
employee reliance on AI-powered supportMore than 70%
Issue resolution timecut from days to seconds
Reported stack
Moveworks AI AssistantSlack
Frequently asked questions
What did this team achieve with this AI workflow?
By deploying Moveworks AI Assistant in Slack, Jamf cut issue resolution times from days to seconds, and now more than 70% of employees rely on it for fast, frictionless support.
What tools did this team use?
Moveworks AI Assistant, Slack.
What results were reported?
employee reliance on AI-powered support: More than 70%; Issue resolution time: cut from days to seconds (source-reported, not independently verified).
How is this it support AI workflow structured?
Employee requests support via Slack → AI resolves employee issue.