Hr ops · Production

Lattice AI helps Waterford.org deliver 2x review output without additional time investment

The problem

Waterford.org's shift to a competency-based review format doubled the number of questions for managers (18 to 38) and nearly tripled them for ICs (4 to 12), making reviews more time-consuming and overwhelming while increasing demand on HR for support.

Workflow diagram · grounded in source
1
Competency review cycle begins
trigger
“employees now had nearly twice as much content to complete during review cycles”
2
AI retrieves historical feedback
ai_action
“With Lattice AI, they could instantly pull from months of feedback and updates, making it much easier to write high-quality reviews, fast.”
3
AI drafts review responses
ai_action
“Draft performance review responses based on past feedback and updates.”
4
AI Agent coaching
ai_action
“People started using the Lattice AI Agent for coaching. Asking questions like, 'How do I write a performance review?', 'How do I handle this situation?'”
5
Manager direct-report summaries
ai_action
“Some managers are even asking for summaries of the last six months of data from their direct reports.”
6
Employees submit completed reviews
output
“Employees were able to complete significantly more detailed reviews without spending any additional time.”
Reported outcome

With Lattice AI, Waterford.org delivered 2x more review output with zero additional time investment, with managers writing reviews 2x faster and ICs writing reviews 3x faster, while reducing employee questions to HR about the review process.

Reported metrics
Review output increase2x
Manager review writing speed2x faster
IC review writing speed3x faster
AI usage for performance review queries1000%
Show all 8 reported metrics
review output increase2x
manager review writing speed2x faster
IC review writing speed3x faster
AI usage for performance review queries1000%
manager review question count18 to 38
IC review question count4 to 12
review completion timeabout 30 minutes
HR support questionsfewer employee questions to HR
Reported stack
Lattice AILattice AI Agent
Source
https://lattice.com/customers/waterford-org
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

With Lattice AI, Waterford.org delivered 2x more review output with zero additional time investment, with managers writing reviews 2x faster and ICs writing reviews 3x faster, while reducing employee questions to HR a…

What tools did this team use?

Lattice AI, Lattice AI Agent.

What results were reported?

Review output increase: 2x; Manager review writing speed: 2x faster; IC review writing speed: 3x faster; AI usage for performance review queries: 1000% (source-reported, not independently verified).

How is this hr ops AI workflow structured?

Competency review cycle begins → AI retrieves historical feedback → AI drafts review responses → AI Agent coaching → Manager direct-report summaries → Employees submit completed reviews.

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