Invoice processing · Production

Lido automates utility bill extraction for Hocutt, cutting weekly processing from 20+ hours to 5 hours

The problem

Hocutt's billing team spent 6-7 hours per month processing just one large property's utility bills—representing 80% of one employee's processing time—with a 5-10% error rate and a manual workflow that created a hard ceiling on client growth without additional headcount.

Workflow diagram · grounded in source
1
Monthly utility bills arrive
Trigger
Every month, the billing team reviewed at least 2,000 pages of water, gas, and electric bills from countless different utility providers.
▾ source quote
“Every month, the billing team reviewed at least 2,000 pages of water, gas, and electric bills from countless different utility providers—each with their own format, layout, and structure”
2
Lido extracts utility charges
Ai action
Lido extracts utility charges from any provider's bill format, regardless of layout differences or document structure.
▾ source quote
“Lido extracts utility charges from any provider's bill format—regardless of layout differences or document structure”
3
Extraction and data review
Human review
Only 20 minutes is spent on extraction and data review.
▾ source quote
“with only 20 minutes spent on extraction and data review”
4
CSV import to billing system
Integration
Clean, standardized CSV files are imported directly into Hocutt's billing system for resident invoicing.
▾ source quote
“outputs clean, standardized CSV files ready for direct import into Hocutt's billing system”
Reported outcome

Weekly processing time fell from 20+ hours to 5 hours, reclaiming 75 hours per month; billing team capacity spent on bill processing dropped from 25% to 5%, enabling Hocutt to take on more client properties without adding headcount.

Reported metrics
Processing time for one large property1 hour (down from 6-7 hours)
Extraction and data review time per property20 minutes
Weekly processing time5 hours (down from 20+ hours)
Monthly time reclaimed75 hours per month
Show all 7 reported metrics
processing time for one large property1 hour (down from 6-7 hours)
extraction and data review time per property20 minutes
weekly processing time5 hours (down from 20+ hours)
monthly time reclaimed75 hours per month
billing team capacity spent on bill processing5% (down from 25%)
employee processing time share before automation80%
manual processing error rate before automation5-10%
Reported stack
Lido
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Source
https://trylido.com/customers/hocutt
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Frequently asked questions

What did this team achieve with this AI workflow?

Weekly processing time fell from 20+ hours to 5 hours, reclaiming 75 hours per month; billing team capacity spent on bill processing dropped from 25% to 5%, enabling Hocutt to take on more client properties without ad…

What tools did this team use?

Lido.

What results were reported?

Processing time for one large property: 1 hour (down from 6-7 hours); Extraction and data review time per property: 20 minutes; Weekly processing time: 5 hours (down from 20+ hours); Monthly time reclaimed: 75 hours per month (source-reported, not independently verified).

How is this invoice processing AI workflow structured?

Monthly utility bills arrive → Lido extracts utility charges → Extraction and data review → CSV import to billing system.

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