Hr ops · Production

LiveRamp achieves 3.5x check-in completion rate by integrating Lattice with Workday

The problem

Workday was strong as a system of record but was not designed to drive daily adoption or accountability for performance management, leaving LiveRamp without a tool employees and managers would actually want to use day-to-day for performance cycles and engagement.

Workflow diagram · grounded in source

Pilot with Product and Engineering

trigger

“Steven and his team piloted Lattice with Product and Engineering, two functions known for demanding intuitive tools. The experiment was designed to prove whether Lattice could drive adoption and accountability at scale.”

Company-wide rollout with Workday integration

integration

“In September, Steven led the rollout of Lattice to the entire company”

Goal cascading from company to individual

output

“Goals set each April cascade from company-level priorities into departments and individual objectives, forming the backbone of performance conversations.”

AI Agent assists review writing

ai_action

“With Lattice's AI Agent embedded into reviews, people actually have a starting point — and it saves teams time in writing thoughtful reviews that connect back to their goals, feedback, 1:1s and more.”

Manager visibility via Adoption Explorer

output

“With Workday handling HR data and Lattice providing self-serve engagement and performance analytics, managers gained real-time insights into team participation and goal progress without waiting on HR reports.”

Reported outcome

LiveRamp's first company-wide check-in cycle in Lattice achieved a 3.5x completion rate compared to previous Workday rates, with some teams reaching 80%, while Lattice's AI Agent saved time writing reviews and managers gained real-time visibility through Adoption Explorer.

Reported metrics

Check-in completion rate improvement3.5x

Top team check-in completion rate80%

Review writing timesaves teams time

Employee adoption during pilotAdoption was higher, processes were smoother

Reported stack

LatticeWorkdayLattice's AI AgentAdoption Explorer

Source

https://lattice.com/customers/liveramp

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

LiveRamp's first company-wide check-in cycle in Lattice achieved a 3.5x completion rate compared to previous Workday rates, with some teams reaching 80%, while Lattice's AI Agent saved time writing reviews and manager…

What tools did this team use?

Lattice, Workday, Lattice's AI Agent, Adoption Explorer.

What results were reported?

Check-in completion rate improvement: 3.5x; Top team check-in completion rate: 80%; Review writing time: saves teams time; Employee adoption during pilot: Adoption was higher, processes were smoother (source-reported, not independently verified).

How is this hr ops AI workflow structured?

Pilot with Product and Engineering → Company-wide rollout with Workday integration → Goal cascading from company to individual → AI Agent assists review writing → Manager visibility via Adoption Explorer.