Appointment scheduling · Production

Medical clinic Medbelle schedules 2.5x more appointments with Synthflow AI voice assistant

The problem

Medbelle struggled to manage patient appointments efficiently, especially outside office hours when consultants were unavailable. Missed calls and delayed responses left patients waiting 1–2 days for answers, creating administrative burdens and added pressure on consultants.

Workflow diagram · grounded in source
1
Patient calls in
Trigger
Patients call in to book appointments, including on weekends, evenings, or while consultants are busy in surgery.
▾ source quote
“patients could book appointments at their convenience, whether on weekends, evenings, or while consultants were busy in surgery”
2
AI answers FAQs
Ai action
Equipped with a brain knowledge base, the assistant answers frequently asked questions.
▾ source quote
“Equipped with a brain knowledge base, the assistant could answer frequently asked questions”
3
AI qualifies patient needs
Ai action
The AI assistant qualifies patient needs accurately before scheduling.
▾ source quote
“qualify patient needs, and schedule appointments”
4
Calendar integration and scheduling
Integration
The assistant integrates with consultants' calendars to streamline the scheduling process.
▾ source quote
“integrating with consultants' calendars to streamline the entire process”
5
Pre-appointment automation call
Output
A pre-appointment automation calls patients to reduce no-show rates.
▾ source quote
“implementing a pre-appointment automation calling the patients, Medbelle was able to significantly reduce no-show rates”
Reported outcome

Synthflow's AI assistant delivered a 60% increase in scheduling efficiency, 2.5x more qualified appointments, a 30% reduction in no-show rates, and a 25% improvement in patient satisfaction scores, while expanding patient access through telephone-based scheduling outside office hours.

Reported metrics
Scheduling efficiency60%
Qualified appointments2.5x
No-show rates30%
Patient satisfaction scores25%
Show all 5 reported metrics
scheduling efficiency60%
qualified appointments2.5x
no-show rates30%
patient satisfaction scores25%
patient wait time for answer1–2 days
Reported stack
Synthflow
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Source
https://synthflow.ai/success-stories/inbound-calls
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Synthflow's AI assistant delivered a 60% increase in scheduling efficiency, 2.5x more qualified appointments, a 30% reduction in no-show rates, and a 25% improvement in patient satisfaction scores, while expanding pat…

What tools did this team use?

Synthflow.

What results were reported?

Scheduling efficiency: 60%; Qualified appointments: 2.5x; No-show rates: 30%; Patient satisfaction scores: 25% (source-reported, not independently verified).

How is this appointment scheduling AI workflow structured?

Patient calls in → AI answers FAQs → AI qualifies patient needs → Calendar integration and scheduling → Pre-appointment automation call.

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