Aisera AI Service Desk achieves 64% auto-resolution for a military branch
A military branch with over 670,000 personnel experienced rising ticket volume due to high growth rates, straining service agents and requiring a rapidly scalable solution that could integrate with existing platforms and reduce ticket volume.
Aisera's AI Service Desk achieved a 64% auto-resolution rate, a 74% improvement in employee satisfaction, and an 80% improvement in resolution times, with all functionality deployed in 8 weeks.
Frequently asked questions
What did this team achieve with this AI workflow?
Aisera's AI Service Desk achieved a 64% auto-resolution rate, a 74% improvement in employee satisfaction, and an 80% improvement in resolution times, with all functionality deployed in 8 weeks.
What tools did this team use?
Aisera, Conversational AI, Conversational RPA, Ticket AI, ServiceNow.
What results were reported?
Auto-resolution rate: 64%; Improvement in employee satisfaction: 74%; Improvement in resolution times: 80%; Deployment time for full functionality: 8 weeks (source-reported, not independently verified).
How is this it support AI workflow structured?
Employee submits support request → Conversational AI answers questions → Conversational RPA executes backend actions → Ticket AI assists service agents → Self-service deflection or escalation.