Invoice processing · Production

Mitie consolidates 10 operating systems onto Coupa to automate invoice processing and procurement

The problem

Mitie relied on a manual procure-to-pay system — paper-based invoicing and email-based requisitions — that created a time-consuming administrative burden for AP and procurement teams. An acquisition also merged two large supply chains, demanding a standardised approach to supplier management, risk, and spending visibility.

Workflow diagram · grounded in source
1
Manual AP process as trigger
trigger
“Reliance on a manual procure-to-pay system, such as paper-based invoicing and email-based requisitions, left Mitie's AP and procurement teams with a time-consuming administrative burden”
2
Electronic invoice processing
integration
“processing over 100,000 electronic invoices via Coupa, eliminating 270,000 generic purchase emails and reducing the number of people involved in invoice processing”
3
Centralized supplier data management
integration
“All supplier information is now stored and managed from one platform, giving Mitie a clear view and control over onboarding, contract terms, and payment statuses”
4
AI-driven strategic analytics
ai_action
“A single, AI-driven platform for all operations gives leadership the power to pull real-time data and analyze category strategies, pricing, and supplier relationships to maximize margins while minimizing risk”
Reported outcome

Mitie eliminated 10 operating systems by consolidating onto Coupa, processed over 100,000 electronic invoices, eliminated 270,000 generic purchase emails, and gained real-time visibility into supplier data for strategic procurement and margin management.

Reported metrics
Electronic invoices processedover 100,000
Generic purchase emails eliminated270,000
Operating systems eliminated10
People involved in invoice processingreducing the number of people involved
Show all 5 reported metrics
electronic invoices processedover 100,000
generic purchase emails eliminated270,000
operating systems eliminated10
people involved in invoice processingreducing the number of people involved
data control and visibilitybetter control, better visibility, and a higher level of confidence in the data
Reported stack
Coupa
Source
https://www.coupa.com/customers/mitie/
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Mitie eliminated 10 operating systems by consolidating onto Coupa, processed over 100,000 electronic invoices, eliminated 270,000 generic purchase emails, and gained real-time visibility into supplier data for strateg…

What tools did this team use?

Coupa.

What results were reported?

Electronic invoices processed: over 100,000; Generic purchase emails eliminated: 270,000; Operating systems eliminated: 10; People involved in invoice processing: reducing the number of people involved (source-reported, not independently verified).

How is this invoice processing AI workflow structured?

Manual AP process as trigger → Electronic invoice processing → Centralized supplier data management → AI-driven strategic analytics.

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