Movember saves tens of thousands with Box Shield and Box Sign, and reduces support load with Box AI Hubs
The problem
As Movember grew into a global foundation, ad hoc tools and fragmented on-premises file storage created content complexity across many research teams, while third-party e-signature and governance tools added unnecessary cost, and strict regulatory requirements demanded secure, compliant content management.
Workflow diagram · grounded in source
1
Hub portal creation per team
Output
Teams quickly spin up a Hub as a single source of truth for all files related to their specific project or research area.
▾ source quote
“Within a Hub, they can quickly spin up a home base for the team focused on, say, prostate cancer — giving all team members one source of truth for any file they need in their daily work”
2
Box AI search and content augmentation
Ai action
Team members apply Box AI within a Hub to conduct smarter searches and augment existing content.
▾ source quote
“Team members can then apply Box AI to conduct smarter searches, augment existing content, and evolve ideas and copy”
3
Self-service IT support via Box AI
Ai action
Support reps query Box AI within a Hub to troubleshoot tooling or systems issues before escalating to a support ticket.
▾ source quote
“support reps can troubleshoot tooling or systems issues themselves, using Box AI to query within a Hub, before they resort to creating a support ticket with the IT team”
4
Automated classification with Box Shield
Ai action
Box Shield automates classification and labeling of files, paired with retention and sharing policies for compliance across regions.
▾ source quote
“Movember uses Box Shield to automate classification, and labeling capability has been effective and simple to pair with other retention and sharing policies”
5
E-signature integrated into content workflows
Integration
The HR team builds Box Sign e-signature directly into recruitment and contractual workflows within Box.
▾ source quote
“the HR team can build e-signature right into those workflows within Box to make the signing experience easier for new recruits and employees alike”
Reported outcome
Box Hubs and Box AI created self-service content portals that saved hours per week in support requests; Box Sign replaced a third-party tool saving over $50K annually; and Box Shield automated classification, eliminating other governance tools and saving around $20K.
Reported metrics
savings from replacing third-party governance tools via Box Shield$20K
Time saved per week on support and operations requests2-3 hours a week
savings from replacing third-party e-signature tool via Box Sign$50K+
annual savings from Box Sign vs third-party e-signature serviceover $50K annually
Show all 7 reported metrics
savings from replacing third-party governance tools via Box Shield$20K
time saved per week on support and operations requests2-3 hours a week
savings from replacing third-party e-signature tool via Box Sign$50K+
annual savings from Box Sign vs third-party e-signature serviceover $50K annually
savings from eliminating third-party governance tools via Box Shieldaround $20K
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Box Hubs and Box AI created self-service content portals that saved hours per week in support requests; Box Sign replaced a third-party tool saving over $50K annually; and Box Shield automated classification, eliminat…
savings from replacing third-party governance tools via Box Shield: $20K; Time saved per week on support and operations requests: 2-3 hours a week; savings from replacing third-party e-signature tool via Box Sign: $50K+; annual savings from Box Sign vs third-party e-signature service: over $50K annually (source-reported, not independently verified).
How is this it support AI workflow structured?
Hub portal creation per team → Box AI search and content augmentation → Self-service IT support via Box AI → Automated classification with Box Shield → E-signature integrated into content workflows.
This case is one data point. Whether its pattern fits you depends on your volumes, your stack, and your exception load — that comparison is the step no case study can do for you.