It support · Production

Movember saves tens of thousands with Box Shield and Box Sign, and reduces support load with Box AI Hubs

The problem

As Movember grew into a global foundation, ad hoc tools and fragmented on-premises file storage created content complexity across many research teams, while third-party e-signature and governance tools added unnecessary cost, and strict regulatory requirements demanded secure, compliant content management.

Workflow diagram · grounded in source
1
Hub portal creation per team
output
“Within a Hub, they can quickly spin up a home base for the team focused on, say, prostate cancer — giving all team members one source of truth for any file they need in their daily work”
2
Box AI search and content augmentation
ai_action
“Team members can then apply Box AI to conduct smarter searches, augment existing content, and evolve ideas and copy”
3
Self-service IT support via Box AI
ai_action
“support reps can troubleshoot tooling or systems issues themselves, using Box AI to query within a Hub, before they resort to creating a support ticket with the IT team”
4
Automated classification with Box Shield
ai_action
“Movember uses Box Shield to automate classification, and labeling capability has been effective and simple to pair with other retention and sharing policies”
5
E-signature integrated into content workflows
integration
“the HR team can build e-signature right into those workflows within Box to make the signing experience easier for new recruits and employees alike”
Reported outcome

Box Hubs and Box AI created self-service content portals that saved hours per week in support requests; Box Sign replaced a third-party tool saving over $50K annually; and Box Shield automated classification, eliminating other governance tools and saving around $20K.

Reported metrics
savings from replacing third-party governance tools via Box Shield$20K
Time saved per week on support and operations requests2-3 hours a week
savings from replacing third-party e-signature tool via Box Sign$50K+
annual savings from Box Sign vs third-party e-signature serviceover $50K annually
Show all 7 reported metrics
savings from replacing third-party governance tools via Box Shield$20K
time saved per week on support and operations requests2-3 hours a week
savings from replacing third-party e-signature tool via Box Sign$50K+
annual savings from Box Sign vs third-party e-signature serviceover $50K annually
savings from eliminating third-party governance tools via Box Shieldaround $20K
unstructured data files stored on Box95%
links shared via Box82,000
Reported stack
Box AIBox HubsBox ShieldBox SignBox DriveSalesforceMicrosoft 365SlackAtlassianZoom
Source
https://www.box.com/customers/movember
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Box Hubs and Box AI created self-service content portals that saved hours per week in support requests; Box Sign replaced a third-party tool saving over $50K annually; and Box Shield automated classification, eliminat…

What tools did this team use?

Box AI, Box Hubs, Box Shield, Box Sign, Box Drive, Salesforce, Microsoft 365, Slack, Atlassian, Zoom.

What results were reported?

savings from replacing third-party governance tools via Box Shield: $20K; Time saved per week on support and operations requests: 2-3 hours a week; savings from replacing third-party e-signature tool via Box Sign: $50K+; annual savings from Box Sign vs third-party e-signature service: over $50K annually (source-reported, not independently verified).

How is this it support AI workflow structured?

Hub portal creation per team → Box AI search and content augmentation → Self-service IT support via Box AI → Automated classification with Box Shield → E-signature integrated into content workflows.

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